ULGATL0003 Accommodation services

Faculty of Philosophy and Science in Opava
Winter 2015
Extent and Intensity
2/1/0. 2 credit(s). Type of Completion: zk (examination).
Guaranteed by
Ing. Jana Stuchlíková
Centrum interdisciplinárních studií – Faculty of Philosophy and Science in Opava
Course Enrolment Limitations
The course is also offered to the students of the fields other than those the course is directly associated with.
fields of study / plans the course is directly associated with
Course objectives
The aim of the course is to inform students of the organisation and provision of accommodation services within particular accommodation establishments and their equipment, of the offer of basic and additional services, and of the specifics of dealing with hotel guests including fulfilling their specific requirements. The students will get the knowledge necessary for working in managerial positions in spa and similar establishments as well as the knowledge of the content of work of all the hotel employees. They will know the classification of accommodation establishments in the Czech Republic and abroad. At the same time they will learn about the possibilities of hotel software. An important part of the course is the consequent application of the acquired knowledge and skills in practice.
Syllabus
  • 1. Accommodation services and their significance for spa and tourism development
    2. Professional organisations and associations
    3. Classification of accommodation establishments
    4. Organisation of hotel and spa establishments operation
    5. Hotel systems
    6. Reception
    7. Housekeeping
    8. Additional services
    9. Care for guests with specific requirements
    10. Control over the accommodation sector operation
    11. Rationality of hotel operation
    12. Hotel groups and chains
Literature
    recommended literature
  • Odborná periodika. Food Service, Hotel &Spa, Hotel Revue. info
  • Materiály profesních sdružení, zejména AHR. info
  • BERÁNEK, J. Provozujeme pohostinství a ubytování. Praha: Grada Publishing, 2004. ISBN 80-86724-02-6. info
  • VALLEN, J. J., VALLEN, G. K. Check- in check-out. 2nd ed. New Jersey: Prentice-Hall, Inc., 2000. ISBN 0-13-082916-1. info
  • ČERNÝ, J., KRUPIČKA,J. Moderní hotel. Úvaly: Ratio, 1998. ISBN 80-86351-07-6. info
  • INDROVA, J. A KOL. Hotelový Management. Praha: VŠE, 1996. ISBN 80-7079-775-4. info
  • BERÁNEK, J., KOLEK, P. Řízení hotelového provozu. Praha: Grada, 1996. ISBN 80-7169-400-2. info
Language of instruction
Czech
Further comments (probably available only in Czech)
The course can also be completed outside the examination period.
Teacher's information
* written test - success rate 60 %
* written essay and its defence - topic assigned by the lecturer
The course is also listed under the following terms Winter 2008, Winter 2009, Winter 2010, Winter 2011, Winter 2012, Winter 2013, Winter 2014, Winter 2016.
  • Enrolment Statistics (Winter 2015, recent)
  • Permalink: https://is.slu.cz/course/fpf/winter2015/ULGATL0003