UVSRPCD075 Komunikační techniky

Faculty of Public Policies in Opava
Summer 2019
Extent and Intensity
0/0. 2 credit(s). Type of Completion: z (credit).
Teacher(s)
PhDr. Věra Juříčková, Ph.D. (seminar tutor)
Guaranteed by
PhDr. Věra Juříčková, Ph.D.
Institute of Public Administration and Social Policy – Faculty of Public Policies in Opava
Course Enrolment Limitations
The course is offered to students of any study field.
Course objectives
The aim of this subject is primarily the development of communication skills, which are a form of practical experiential exercises improvement. It will be focused primarily on interviewing, conflict resolution, options of negotiation. We will also practice expression, techniques of persuasion and leadership meetings. There is used a camcorder for the feedback so each student has the opportunity to assess their speeches and develop the ability to communicate so that the communication reached the desired effect in a particular communication context. For communication, we use topics which are based on the current problems in society or in the interest of the students. At the seminar there is required that each student prepare a short speech on choosen subject. The next task is to write an essay of 4 pages, the topics will be specified during lessons. Study Outcomes: Professional Knowledge: The students will deepen their theoretical knowledge of the subject Communication. A better understanding of theoretical knowledge will be ensured through interactive form of exercise. Professional Skills: The students can communicate properly in accordance with the current communication context. They can use the active listening technique. They can prepare a speech and its presentation. They will be able to test the benefits of teamwork. General Qualification: The students manage feedback control of their own communication and control the body language. They are able to pass the required information to the client in an appropriate, adequately intelligible manner. The students can reflect on the variables of the communication process and appropriately change them to match the recipients communications.
Syllabus
  • 1. Verbal and nonverbal communication in practice - facial expressions, haptics, proxemics, posturology, kinesics
    2. Leading interview
    3rd Self-presentation, preparation of public speech and recitation
    4. The management of meetings
    5th Conflict - understanding conflict approaches to conflict
    6. Methods of Conflict Resolution
    7th bargaining and the role of mediator. Agreement
    8. Effective argumentation. persuasion
    9th Assertive techniques
    10th Time Management
    11th Teamwork
    12. Communication in crisis
    13. Summary
Literature
    required literature
  • JUŘÍČKOVÁ, V. Komunikační techniky. 2012. URL info
  • JUŘÍČKOVÁ, V. Komunikace. Opava, 2008. ISBN 978-80-85819-68-7. info
  • BELZ, H., SIEGRIST, M. Klíčové kompetence a jejich rozvíjení. Praha: Portál, 2001. ISBN 80-71784-79-6. info
  • DEVITO, J. A. Základy mezilidské komunikace. Praha: Grada, 2001. ISBN 80-7169-988-8. info
  • ČAKRT, M. Konflikty v řízení a řízení konfliktů. Praha : Managment Press, 2000. ISBN 80-85943-81-6. info
    recommended literature
  • PLAMÍNEK, J. Konflikty a vyjednávání. Umění vyhrávat, aniž by někdo prohrál. Praha: Grada, 2012. info
  • ROSENBERG, MARSHALL, B. Nenásilná komunikace. Praha: Portál, 2012. info
  • PEASOVI, A. A B. Řeč těla na pracovišti. Praha: Portál, 2012. info
  • KINDEL-BEILFUSS, C. Umění ptát se. Praha: Portál, 2012. info
  • MOTSCHNIG, R., NYKL, L. Komunikace zaměřená na člověka. Praha: Portál, 2011. info
  • PLAMÍNEK, J. Komunikace a prezentace : umění mluvit, slyšet a rozumět. Praha : Grada, 2008. ISBN 978-80-247-2706-6. info
  • SPERANDIO, S. Účinná komunikace v zaměstnání. Praha: Portál, 2008. info
  • TEGZE, O. Neverbální komunikace. Praha: Computer Press, 2003. ISBN 80-7226-429-X. info
  • KNAPP, M. L., VANGELISTI, J. Interpersonal Communication and Human Relationship. Boston: Allyn§Bacon, 2000. info
  • VYBÍRAL, Z. Psychologie lidské komunikace. Prha: Portál, 2000. info
Language of instruction
Czech
Further comments (probably available only in Czech)
The course can also be completed outside the examination period.
Information on the extent and intensity of the course: Cvičení 6 HOD/SEM.
Teacher's information
The students handle the subject matter in the requested range. They produce a term paper in the range of 5-7 pages on specific topics, where they make use of their theoretical knowledge in connection with practical experience.
The instructor will notify the students on the topics that have not been fully lectured for them to seek in the compulsory literature or at the e-learning site.
The course is also listed under the following terms Summer 2015, Summer 2016, Summer 2017, Summer 2018, Winter 2019.
  • Enrolment Statistics (Summer 2019, recent)
  • Permalink: https://is.slu.cz/course/fvp/summer2019/UVSRPCD075