MAR115S Marketing in Central Europe

Obchodně podnikatelská fakulta v Karviné
léto 2007
Rozsah
2/0/0. 5 kr. Ukončení: z.
Vyučující
Ing. Kateřina Matušínská, Ph.D. (přednášející)
Garance
prof. Ing. František Němec, Ph.D.
Katedra podnikové ekonomiky a managementu – Obchodně podnikatelská fakulta v Karviné
Omezení zápisu do předmětu
Předmět je nabízen i studentům mimo mateřské obory.
Mateřské obory/plány
Cíle předmětu
The course objective is to develop a framework of general marketing and particularly of service marketing. The traditional marketing mix which applies to manufactured goods does not work for services. It defines the service product and assesses the impact service characteristics of service marketing. The course explains the interface between human resource management and marketing, service encounters, managing fluctuation of demand and pricing. Attention is paid to communication of product characteristics to customers. The importance of relationship marketing and information management is also stressed.
Osnova
  • Structure of the course:
    1. General marketing concept
    2. Defining marketing in service context
    3. The service product
    4. The pricing of services
    5. Promoting
    6. People and processes
    7. Distribution and physical evidence of service product.
    8. Case studies: Marketing in CEE
    Topics covered:
    1. General marketing concept
    Marketing definition, marketing information systems, marketing research, market segmentation, positioning. Attitudes to marketing in CE.
    2. Defining marketing in service context
    Distinguishing features of services. Analysis of service offer. Classification of services. Service marketing mix. Distinctive characteristics of public sector marketing. Development of services in CPE. Relationship marketing.
    3. The service product
    Components of service product. Tangible and intangible elements. Service quality and it measuring. Service product development. Some practical examples.
    4. The pricing of services
    Factors influencing pricing decision. Costs, demand and competitor based pricing. Pricing strategies. Price and value perception and its measuring. Practical examples.
    5. Promoting
    Promoting in general in CE countries, comparison, specific characteristics of service promotion. Case studies.
    6. People and processes
    Classification of service employees according to their proximity to customers. Motivation and participation. Internal marketing. Processes and their visibility. Bottle necks.
    7. Distribution and physical evidence of service product.
    Service - location decisions. Role and selection of intermediaries. Making tangible components of service offer available to customers. Basic and peripheral environment of service.
    8. Case studies: Marketing in CEE
    Customer satisfaction with shopping center in Prague. Comparative advertising in CEE, the case of Poland. Profile analysis of the Romanian exporters. Competitiveness and marketing: Strategies of foreign companies in Eastern Europe - empirical evidence from Finish and Austrian companies. Venture capital in Central and Eastern Europe.

Informace učitele
Seminar thesis, participation on course work, final test.
Další komentáře
Předmět je dovoleno ukončit i mimo zkouškové období.
Předmět je zařazen také v obdobích zima 1990, zima 1991, zima 1992, zima 1993, zima 1994, zima 1995, zima 1996, zima 1997, zima 1998, zima 1999, zima 2000, zima 2001, zima 2002, zima 2003, zima 2004, zima 2005, zima 2006, zima 2007, léto 2008, zima 2008, léto 2009.