MP320 Managerial Skills

School of Business Administration in Karvina
Summer 2008
Extent and Intensity
0/2/0. 10 credit(s). Type of Completion: z (credit).
Teacher(s)
doc. Mgr. Ing. Jarmila Duháček Šebestová, Ph.D. (seminar tutor)
Guaranteed by
doc. Mgr. Ing. Jarmila Duháček Šebestová, Ph.D.
Department of Business Economics and Management – School of Business Administration in Karvina
Course Enrolment Limitations
The course is offered to students of any study field.
Course objectives (in Czech)
Goal of the Course: The course is intended to follow up the theoretical findings mastered in the course Management and to offer students an opportunity to get acquainted with essential managerial skills, which they will utilise in management of people in different situations.
Syllabus (in Czech)
  • Structure of Instruction:
    1. Manager's profile and work
    2. Testing abilities, personality and motivation of a manager
    3. Managing career
    4. Leading people
    5. Chairing meetings
    6. Delegating power and responsibility
    7. Team work
    8. Solving conflict situations
    9. Management of changes
    10. Time management
    11. Knowledge management
    12. Customer relationship management
    13. Management in the time of globalisation
    14. Commercial contacts, public relations and social contacts of a manager
    15. Manager's lifestyle
    Content:
    1. Manager's work and profile
    Manager's basic competencies (professional knowledge, practical skills, social maturity). Personality preconditions of manager's success. General principles and character of manager's work, style of managerial work. Managerial responsibility and managerial role. Relationship of a manager to his/her subordinates.
    2. Testing manager's abilities, personality and motivation
    Abilities tests - verbal logic, numerical logic, perceptional logic, spatial imagination, technical abilities, agility, analytical abilities. Personality tests - personality questionnaire, typical personality combinations. Motivation tests - motivation questionnaire, typical motivation areas.
    3. Managing career
    Definition and criteria of a career, personal and professional criteria, career progress. Conditions for development of a career. Positional factors forming possibilities of a progress. Indicators of manager's progress. Career types, career anchors, needs questionnaire and career anchors questionnaire. Career cycles, career in work (struggle for power in an organisation, career chess, women's career, career planning).
    4. Leading people
    Power and authority. Characteristics of styles of leading people according to different authors, using managerial grid for leading people. Principles of manipulation techniques for leading people. Positive and negative tactics. Tactical pitfalls and tactical strategies. Building relationships and reactions to different tactical strategies. Incorrect influencing. Mind maps and easy persuasion, power of word. Dealing with troublesome people. Women in senior positions. Power game, influencing and psychology.
    5. Chairing meetings
    Importance and benefits of meetings, preparation and course of meetings, principles of chairing meetings, common mistakes and drawbacks.
    6. Delegating power and responsibility
    Process of centralisation and decentralisation of decision-making, advantages and disadvantages of delegating. Procedure and problems of delegating.
    7. Team work
    Stages of development of a working collective. Conditions of effective team work. Forms, development stages and success factors of team work. Hierarchical and process-oriented team management. Role of the team leader (tamer, moderator, coach), his/her qualification. Team members roles. Development of team competencies. Forming and management of essential team processes. Activities supporting improvement of group performance.
    8. Managing conflict situations
    Characteristics of a conflict and process of development of conflict situations. Strategy of coping with conflicts. Consequences of conflicts for managerial work.
    9. Management of changes
    Changes leading to success and forces causing the need for changes. Process of realisation of changes. Barriers to changes, formation of visions and strategies for managing changes, techniques of organisational changes. Radical changes, reengineering, TQM - Total Quality Management. Danger of crisis situations after failure to handle changes.
    10. Time Management
    Importance of time for a manager, time review. Setting goals and their priorities. Time planning and plan inspection, planning techniques. Time management techniques. Time aspects of work with written information, filing, arrangement of work environment, meetings strategie
Literature
    required literature
  • ANCONA, D. Managing for the Future: organizational behavior & processes. Cincinnati : South-Western, 1999. ISBN 0-538-87546-1. info
  • CAMPBELL, D. J. Organizations and the Business Environment. Oxford : Butterworth-Heinemann, 1998. ISBN 0-7506-2760-3. info
  • ORGAN, D. W. Organizational Behavior , 4th ed. Homewood: McGraw Hill, 1991. ISBN 0-256-06667-1. info
    recommended literature
  • MOLE, J. Mind Your Manners: Managing Business Cultures in a Global Europe. London: Nicholas Brealey Pub, 2003. ISBN 1-857-88314-4. info
  • ROBBINS, S. P., HUNSAKER, P. L. Training in Interpersonal Skills. Upper Saddle River : Prentice-Hall, 2003. ISBN 0-13-009054-9. info
  • WHETTEN, D. A., CAMERON, K. M. Developing Management Skills, 5th ed. Upper Saddle River, : Prentice Hall, 2002. ISBN 13-091408-8. info
  • BELBIN, M. R. Management teams - why they succeed or fail. Oxford: Butterworth Heinemann, 1996. ISBN 0-7506-2676-3. info
Language of instruction
English
Further comments (probably available only in Czech)
The course can also be completed outside the examination period.
The course is also listed under the following terms Winter 1990, Summer 1991, Winter 1991, Summer 1992, Winter 1992, Summer 1993, Winter 1993, Summer 1994, Winter 1994, Summer 1995, Winter 1995, Summer 1996, Winter 1996, Summer 1997, Winter 1997, Summer 1998, Winter 1998, Summer 1999, Winter 1999, Summer 2000, Winter 2000, Summer 2001, Winter 2001, Summer 2002, Winter 2002, Summer 2003, Winter 2003, Summer 2004, Winter 2004, Summer 2005, Winter 2005, Summer 2006, Winter 2006, Summer 2007.
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