CVABANS2 German for Tourism 2

School of Business Administration in Karvina
Summer 2019
Extent and Intensity
0/2/0. 4 credit(s). Type of Completion: z (credit).
Teacher(s)
PhDr. Hanne-Lore Bobáková, Ph.D. (seminar tutor)
Guaranteed by
PhDr. Hanne-Lore Bobáková, Ph.D.
Department of Tourism and Leisure Activities – School of Business Administration in Karvina
Contact Person: PhDr. Janusz Karpeta, Ph.D.
Prerequisites
The course can be enrolled following the completion of BPNS1 (German for Tourism 1).
Course Enrolment Limitations
The course is offered to students of any study field.
Course objectives
The aim of the course is to build on the skills learned in the previous section and deepen vocabulary of terminology in tourism, the active use of grammar, practicing and developing the skills of speaking, listening, reading and writing in the field of tourism on the basis of authentic written materials and audio recordings at the B2 level. Emphasis is put on an accurate acquirement of important information on the basis of listening and conversational readiness for receiving and processing tour orders, in resolving complaints and problem solving situations. The emphasis is on language training with the conscious use of language in terms of the adequacy of the situation and at the same time prepare students for solving professional problems in a foreign language.
Syllabus
  • 1. Business letters: external form and layout
    2. Enquiry
    3. Offer
    4. Counteroffer
    5. Refusal
    6. Reservation
    7. Confirmation of the reservation
    8. Making changes and confirmation
    9. Cancellation
    10. Billing
    11. Information about hotel services
    12. Complaint
    13. Handling complaints
Literature
    required literature
  • Höppnerová Věra. Deutsch im Tourismus. Praha, 2008. ISBN 978-80-86929-41-5. info
  • Barberis, P., Bruno, E. Deutsch im Hotel - Korrespondenz. Ismaning: Max Hueber, 2001. ISBN 3-19-001647-X. info
  • BARBERIS, P., BRUNO, E. Deutsch im Hotel - Gespräche führen. Ismaning: Max Hueber Verlag, 2000. ISBN 3-19-001646-1. info
Teaching methods
Seminar classes
Assessment methods
Combined exam
EXAM
Language of instruction
German
Further comments (probably available only in Czech)
The course can also be completed outside the examination period.
Teacher's information
The course is completed with a course credit test, which the students acquire on the basis of:
1/1 ongoing oral test,
2/1 ongoing written test,
3/1 seminar paper,
4/ final written test.
Students have the opportunity to gain 100 points as a maximum, while for the credit they have to obtain at least 60 points. Students who are repeating the course are not required to have a 60% attendance.

ActivityDifficulty [h]
Ostatní studijní zátěž64
Seminář26
Zápočet30
Summary120
The course is also listed under the following terms Winter 2016, Summer 2017, Winter 2017, Summer 2018, Winter 2018.
  • Enrolment Statistics (recent)
  • Permalink: https://is.slu.cz/course/opf/summer2019/CVABANS2