OPF:KCJKBPNC2 German for Tourism 2 - Course Information
KCJKBPNC2 German for Tourism 2
School of Business Administration in KarvinaWinter 2013
- Extent and Intensity
- 0/3/0. 4 credit(s). Type of Completion: z (credit).
- Teacher(s)
- PhDr. Hanne-Lore Bobáková, Ph.D. (seminar tutor)
PhDr. Janusz Karpeta, Ph.D. (seminar tutor) - Guaranteed by
- PhDr. Hanne-Lore Bobáková, Ph.D.
Department of Tourism and Leisure Activities – School of Business Administration in Karvina - Prerequisites
- The course can be enrolled following the completion of BPNC1 (Professional German for Tourism 1).
- Course Enrolment Limitations
- The course is also offered to the students of the fields other than those the course is directly associated with.
- fields of study / plans the course is directly associated with
- Economy of Tourism (programme OPF, B_EKOMAN)
- Course objectives
- The aim of the course is to build on the skills learned in the previous section and deepen vocabulary of terminology in tourism, the active use of grammar, practicing and developing the skills of speaking, listening, reading and writing in the field of tourism on the basis of authentic written materials and audio recordings at the B2 level. Emphasis is put on an accurate acquirement of important information on the basis of listening and conversational readiness for receiving and processing tour orders, in resolving complaints and problem solving situations. The emphasis is on language training with the conscious use of language in terms of the adequacy of the situation and at the same time prepare students for solving professional problems in a foreign language.
- Syllabus
- 1. Business letters: external form and layout
2. Enquiry
3. Offer
4. Counteroffer
5. Refusal
6. Reservation
7. Confirmation of the reservation
8. Making changes and confirmation
9. Cancellation
10. Billing
11. Information about hotel services
12. Complaint
13. Handling complaints
- 1. Business letters: external form and layout
- Literature
- required literature
- Höppnerová Věra. Deutsch im Tourismus. Praha, 2008. ISBN 978-80-86929-41-5. info
- Lévy-Hillerich, D. Kommunikation im Tourismus. Plzeň: Fraus, 2004. ISBN 80-7238-298-5. info
- Barberis, P., Bruno, E. Deutsch im Hotel - Korrespondenz. Ismaning: Max Hueber, 2001. ISBN 3-19-001647-X. info
- Balcar, B. Slovník cestovního ruchu. Domažlice: Resonance, 2001. ISBN 80-902812-0-6. info
- BARBERIS, P., BRUNO, E. Deutsch im Hotel - Gespräche führen. Ismaning: Max Hueber Verlag, 2000. ISBN 3-19-001646-1. info
- Teaching methods
- Seminar classes
- Assessment methods
- Combined exam
EXAM - Language of instruction
- Czech
- Further comments (probably available only in Czech)
- The course can also be completed outside the examination period.
- Teacher's information
- The course is completed with a course credit test, which the students acquire on the basis of:
1/1 ongoing oral test,
2/1 ongoing written test,
3/1 seminar paper,
4/ final written test.
Students have the opportunity to gain 100 points as a maximum, while for the credit they have to obtain at least 60 points. Students who are repeating the course are not required to have a 60% attendance.
Activity Difficulty [h] Ostatní studijní zátěž 51 Seminář 39 Zápočet 30 Summary 120
- Enrolment Statistics (Winter 2013, recent)
- Permalink: https://is.slu.cz/course/opf/winter2013/KCJKBPNC2