OPF:SVNPVSV Public Services - Course Information

SVNPVSV Public Services

Extent and Intensity

2/1/0. 4 credit(s). Type of Completion: z (credit).

Teacher(s)

Ing. Štefan Hečko (lecturer)
doc. PhDr. Vojtěch Malátek, CSc. (lecturer)
Ing. Štefan Hečko (seminar tutor)
doc. PhDr. Vojtěch Malátek, CSc. (seminar tutor)

Guaranteed by

doc. PhDr. Vojtěch Malátek, CSc.
Departament of Economics and Public Administration – School of Business Administration in Karvina

Prerequisites

None.

Course Enrolment Limitations

The course is also offered to the students of the fields other than those the course is directly associated with.

fields of study / plans the course is directly associated with

• Public Economy and Administration (programme OPF, N_HOSPOL)

Course objectives

The aim of the course is to explain the theory, the nature of the public services and their position in the economy of the State. To acquaint students with the socio-economic aspects of public services and to point out their importance in the reproductive process, with an emphasis on the development of human potential. Explain the meaning of the public service, their sectoral and organizational structure with an emphasis on the provision of public services and to point out the European Union's access to public services.

Syllabus

• 1. The theoretical definition of services
  2. The services sector, and its status in the economy
  3. The specifics of the sphere of services
  4. Marketing Services
  5. The quality of the services
  6. Quality of service management tools
  7. The system of quality management in service organizations
  8. Economic substance of public services
  9. The development of the public service as a prerequisite of social development
  10. Public services and the development of human potential
  11. Education in public administration
  12. Public services and the EU.
  13. The European Commission and the services of general interest
  

Literature

required literature
• Bílá kniha o službách v obecném zájmu. info
• Zelená kniha o službách v obecném zájmu. info
• DENHARDT, J. V., DENHARDT, R. B. The New Public Service: Serving, Not Steering. New York, 2011. ISBN 978-0-765-63117-6. info
• MATEIDES, A., ĎAĎO, J. Služby. Bratislava: Epos, 2002. ISBN 80-8057-452-9. info

recommended literature
• MATEIDES, A., ĎAĎO, J. Manažérstvo kvality služieb. Banská Bystrica: EF UMB, 2004. ISBN 80-8055-888-4. info
• BENČO, J., KAMOĎA, J., MEČIAR, I. Verejné služby. Prievidza: Alfa, 2004. ISBN 80-967609-9-8. info
• MAJLINGOVÁ, Ľ. a kol. Verejné služby. Banská Bystrica: EF UMB, 2002. ISBN 80-8055-754-3. info
• DAVIES, H. T. O., NUTLEY, S. M., SMITH, P. C. What Works?: Evidence-based Policy and Practice in Public Services. Bristol, 2000. ISBN 1-86134-191-1. info

Teaching methods

Skills demonstration
Seminar classes

Assessment methods

Credit

Language of instruction

Czech

Further comments (probably available only in Czech)

The course can also be completed outside the examination period.

Teacher's information

attendance in seminars 50 %, seminar paper, course credit

Activity	Difficulty [h]
Ostatní studijní zátěž	47
Přednáška	26
Seminář	13
Zápočet	30
Summary	116

• Enrolment Statistics (recent)
  
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