OPF:PEMNARKM Quality Management for Manager - Course Information

PEMNARKM Quality Management for Managers

Extent and Intensity

2/0/0. 5 credit(s). Type of Completion: zk (examination).

Teacher(s)

Ing. Petr Vlček (lecturer)

Guaranteed by

Department of Business Economics and Management – School of Business Administration in Karvina
Contact Person: Ing. Šárka Zapletalová, Ph.D.

Prerequisites

None

Course Enrolment Limitations

The course is also offered to the students of the fields other than those the course is directly associated with.

fields of study / plans the course is directly associated with

• Economy of Enterprise in Trade and Services (programme OPF, N_EKOMAN)

Course objectives

The course encourages students to recognize the social importance of quality, makes students familiar with quality indicators, the structure of the current quality management in the Czech Republic, with regard to developmental trends and requirements arising from the cooperation with EU countries. The findings are enhanced by modern principles of quality assurance in developed countries (Japan, USA, and Western Europe) to give students a general guidance in the quality issues. Knowledge of international quality standards and their application gives students the necessary orientation in the requirements applicable under the market economy and the free movement of goods within the EU. Students are also strongly encouraged to strict monitoring and quality control and thus creating the basis for improving the quality of products, services and relationships in the societal dimension.

Syllabus

• 1. The importance and quality of development.
  2. The concept of quality management in selected countries.
  3. Promoting quality policy in Europe.
  4. National Quality Policy.
  5. European and National Quality Award.
  6. Knowledge management in a quality system.
  7. A system of accreditation, testing and certification. Systems ISO standards.
  8. Human resource management in a quality system.
  9. Standards of quality and food safety.
  10. TQM. The philosophy and essence of TQM, benefits and barriers to the implementation of TQM.
  11. Methods of improving quality. Benchmarking.
  12. Selected methods and techniques of risk prevention, quality improvement and optimization of quality management.
  13. Economy quality, ethical foundations of quality.

Literature

required literature
• MAILLARD, P. Competitive Quality Strategies. London: Iste Ltd, 2013. ISBN 978-1-84821-451-4. info
• MITRA, A. Fundamentals of Quality Control and Improvement. New Jersey, 2012. ISBN 978-0-470-22653-7. info

recommended literature
• GABRYŠOVÁ, M., VODÁK, J. Management of intellectual capital in companies applying knowledge management. In 6th International Scientific Symposium on Business Administration, GLOBAL ECONOMIC CRISIS AND CHANGES. Restructuring Business System: Strategic Perspectives for Local, National and Global Actors. Karviná, 2010. ISBN 978-80-7248-594-9. info
• GABRYŠOVÁ, M. Knowledge Management as an Important Tool for Company. Journal of Information, Control and Management Systems. Volume 6. Žilina: University of Žilina, 2008. info
• NENADÁL, J. Total Quality Management: principles approaches processes (vybrané kapitoly). Katowice: Górnośląska Wyższa Szkoła Handlowa, 2003. ISBN 83-88402-24-2. info

Teaching methods

Skills demonstration

Assessment methods

Written exam

Language of instruction

English

Further comments (probably available only in Czech)

The course can also be completed outside the examination period.

Teacher's information

ongoing test, final written exam

Activity	Difficulty [h]
Ostatní studijní zátěž	80
Přednáška	26
Zkouška	40
Summary	146

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