Practical I
Mm
A bad start
■4 JENNY IS BACK IN
VIDEO     _ _
LONDON
a   1 19))) Jenny works in New York for the magazine New York 24seven. She has just arrived in London. Watch or listen to her talking to Andrew. How docs he help her? What problem does she have at the end?
Mi REPORTING LOST LUGGAGE
VIDEO
Watch or listen again. Mark the sentences T (true) or F (false). Correct the F sentences.
1 Jenny is in the U K for business and pleasure.
2 Andrew was on holiday in New York.
3 Jenny's husband (Rob) is working in San Francisco.
4 Andrew gives Jenny back her laptop.
5 He introduces himself, and says his surname is Paton.
6 Jenny's flight to London was delayed.
Why do you think: a man was watching Jenny and Andrew? What do you think be is going to do?
I
a   120))) Watch or listen to Jenny reporting her missing suitcase. Answer the questions.
1 How long is Jenny staying in the UK?
2 What docs her suitcase look like?
3 What's in it?
4 How long will it probably take for Jenny to get her case back?
b Watch or listen again. Complete the You Hear phrases in the dialogue on p.13.
c   1.21))) Watch or listen and repeat some of the You Say phrases. Copy the rhythm and intonation.
d Practise the dialogue with a partner.
e mm In pairs, roleplay the dialogue.
A You are a passenger on flight BA1722 from San Francisco. You have just landed at London Heathrow Airport and your luggage hasn't arrived, so you go to Lost Luggage to report it. B works at the Lost Luggage counter. Use the Useful language to help you to describe your luggage.
B You work at the Lost Luggage counter at London Heathrow Airport. A's luggage hasn't arrived. Take A's details and give a reference number.
f  Swap roles.
o Useful Language: describing luggage
Type of luggage: suitcase / case; sports bag; backpack / rucksack Colour: It's dark / light /greyish blue, etc.
Material: It's made of hard plastic / canvas / synthetic material, etc.
Size: It's small / medium size / large
Extras: It has four wheels / a logo / a label, etc.
))) You Hear You Say
Can I help you?
Yeah, my suitcase hasn't arrived.
. flight were you on?  Flight RT163 from JFK.
I'll take your_and
then I can issue you with a reference number. Can I have your name, please?
My name's Jenny Zielinski. That's Z-l-E-L-l-N-S-K-l.
And you're a.
How.
to the UK.
_ are you
That's right.
staying for?  Ten days.
OK, How many
. are
you missing? Just one - a suitcase.
Can you.
it for me?
Well, it's kind of greyish blue... and hard plastic, I think.
And what.
is it?  Oh, it's medium size, like this. And it has wheels.
Anything else?
Yeah, there's a small lock and a label with my name and phone number on it.
And what was_ _the
suitcase?
Just about everything! Clothes, toiletries, all my personal belongings, really.
Can I have your__in
the UK?
Just a minute. It's The Grange, Marsh Lane, Long Crendon, Oxfordshire.
And a.
.number?  Yes, it's 001 202 494 012.
And finally, can you _this?
Of course. Do you have any idea where it is? I mean, do you think it's still in New York?
It's possible. We're very
for the inconvenience. Here's your reference number. You can track the progress of
your luggage___, or
just give us a call. But we should be able to get it back to you within 24 hours.
That'd be great. Thank you.
M AT HENRY'S HOUSE
VIDEO
1 22))) Watch or listen to the rest of Jenny's day. What other problem does she have?
Watch or listen again. Answer the questions.
1 What does Hen ry help Jenny with?
2 Is Rob having a good time in Alaska? Why (not)?
3 What is Jenny drinking?
4 Whose computer is she using?
5 Who is Luke?
6 When is Jenny goi ng to see him? Why?
7 What is Hen ry going to lend Jenny?
Who is Selina Lavelle? Why do you think Grant (the man who was following them) is watching Henry's house?
Look at the Social English phrases. Can you
remember any of the missing words?
Social English phrases
Henry     (And) it's______to see you.
It's_to see you too.
No, no,_me take that.
Jenny Henry Henry Jenny Rob Jenny Rob Rob
. me.
You've had a hard journey._
It's weird,_it?
I really_____you.
Oh no! That's_.
It's not your__, is it?
Oh_! You'll look great in those, Jenny!
d   1 23))) Watch or listen and complete the phrases.
e  Watch or listen again and repeat the phrases. How do you say them in your language?
Can you...?
|] explain why you are travelling to a place ~] report lost luggage
J greet someone you haven't seen for some time |   | sympathize with someone about a problem