Jill Rudiinger Call Center Worker Friendly call center agent with 7* years experience Seeking to use proven skills in problem solving and communication to provide expert service to Outdoor Research customers Maintained 91% customer satisfaction for LB Climbing Gear Learned all products with 99% accuracy Experience 2012-09 • Call Center Agent 2017-10 Level Bevel Chmbmg Gear • Used expert problem solving and communication skills as call center agent lor high-end outdoor product firm Named agent ol the i-onth 4 tunes • Worked with manufacturers and vendors to answer customer questions Maintained 91% customer service satisfaction rating lor 5 years straight • Quickly mastered deep product knowledge lor all 17 7 products and parts. Passed the "Level Bevel Product Knowledge" quiz with a 99% score m 1 week. • Resolved customer and vendor issues quickly Manager nicknamed me "Speedy Rudlmger" because I typically logged the most resolved calls daily. 2010-07 - Call Center Representative 2012-08 Sirarto Aquatics • Leveraged advanced communication problem solvi-j and product knowledge skills as call center representative for manne product company, • Employed elevated listening skills to soothe customer irritations. Three ol my phone recordings were played by management as training toots. • Commended by management 4 times for my positive attitude. Consistently received quarterly honus for maintaining a high average of satisfied callers. 2009-06 - Customer Service and Phone Experience 2012-07 Various • Took phone orders and provided exemplary customer service as Pi?/a Hut waiter Received 3 F A ST. awards tor excellent customer comment scores. • As employee ol Friedman Landscaping, spoke with customers on the phone, resolved issues. Received two letters of thanks for my compassion • Temp caB center agent SpeedyCollect Handled 5 outbound call center agent calls per hour, with a 10% above average success rate. Education Stebbins Senior High 2009 » Got straight As m English and Composition, all lour years. » Excelled m typing classes, • Was voted onto the school yearbook team for my positive attitude. • Made a student co-counselor for my listening skills. Additional Activities • Take biweekly yoga classes to stay in shape and manage stress. • Regular listener, "Support Ops" podcast. Publications Article "They Can Hear You Smile" appeared in Productivity Plus Blog Personal Info Phone S03 935 1679 E-mail iilaructtingef@gmail.com Linkedln linked in.com/in/ji llr udlinger Twitter twiner com/jil Irudlinger Soft Skills Customer Service Patience Communication Compassion Speed Hard Skills MS Office Expert • •••• Expert • •••• Expert Advanced Advanced • •••• Expert Learning Product Knowledge Expert Salestorce Languages Spanish French Advanced Fluent Passable Sample Special Education Teacher Resume Template Christina Turner Christina.turner@email.us 534-275-8936 Professional Summary Licensed special education teacher with 5+ years of experience and skills developing and implementing robust teaching programs. Seeking position at Billeus County Public Schools. At Corrus County Public Schools, taught classes of 15+ special education students. Raised test scores 25% through better lesson plan development. Trained 3 other teachers in advanced special education techniques. Work Experience Special Education Teacher Corrus County Public Schools September 2014-March 2019 • Taught classes of 15+ special education students full time for 5+ years. • Developed new research-based teaching strategies, raising student engagement 30%. • Raised student test scores in Math and English 25% through creating new, student-interest-centered lesson plans. • Collaborated with parents, teachers, and school administrators to address educational and disciplinary problems. Lowered disciplinary incidents by 28%. • Integrated technology into the classroom to remove 8 hours per week of time previously spent on paperwork and redundant tasks. Education 2010-2014 Bluefield College Bachelor's Degree in Education with Teaching Certificate • Dean's List every semester. • Wrote a monthly column in the school paper on special needs children. Skills • Soft skills: organization, communication, interpersonal skills, and creativity. Very detail-oriented. • Hard skills: Functional and Life Skills Curriculum, working with autistic children, physical and mental disabilities, and speech and hearing impairments. Certification State of Virginia Teacher Certification (Current) Activities Volunteer cook and server 2x per month at Fore Street Soup Kitchen. Teach yoga classes 2x per week for self-care.