1.
Information Society and Global Information
Infrastructure
Information society. Global
information infrastructure. Information and global information infrastructure entities.
Data. Information. Knowledge. Information and communication technology (ICT). Information
system. Internet. Intranet. Internet services.
2. E-business and E-commerce
Fundamental conditions of e-business
development (legislative, technological, personal, social, etc.). Process
definitions of e-business and e-commerce. Online store. Internet marketplace. Member
and ownership structures.
3.
Business Models
Business models B2B (business to
business) and B2C (business to customer). Elements of e-business and e-commerce
models. Value chain. Value of products and services in e-business. Virtual
value chain. Supply chain and logistics. Supply chain management (SCM).
4.
E-business System
E-business system architecture. Information
flows. ERP (Enterprise Resource Planning). CRM (Customer Relationship
Management). Architectures, functions and modules of ERP and CRM in e-business
and e-commerce.
5.
Customer Environment
Customer oriented systems. Identifying
customer target groups. Seller & customer relationship. Communication
interfaces, methods and means of communication. Advantages and disadvantages of
e-business and e-commerce for customers and retailers.
6.
E-business Security
Internet security. ICT security in
enterprises. Data protection. Electronic and digital signature. Electronic
payment systems (EPS). Key technologies of EPS. EPS security.
7.
Trends of E-business Development
Modern methods and tools for
e-business support. Business Intelligence (BI). Competitive Intelligence (CI). BI
and CI applications in e-business. Business models of the future.