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Chapter contains:
11
Study Materials
2
Web
Study resources
1. Information systems for management support
Information
and knowledge society. Information and communication technologies. Information
system. Data, software, hardware and functional architecture. Database,
application and presentation layer. The role of information systems in business
practice. Information systems at various levels of management. Digital company.
Additional links to selected texts containing explanations, clarifications and/or additional information.
2. System approach to solving tasks
Hard
and soft system methodologies. Decision-making process. Functions and methods
for decision-making with confidence, risk and uncertainty. Decision criteria.
Decision models. Modelling and simulation. Types of simulation models. SW tools
for realization of simulations.Additional links to selected texts containing explanations, clarifications and/or additional information.
3. Types and functionalities of management information
systems
Enterprise
CRM (Customer Relationship Management) and ERP (Enterprise Resource Planning)
systems. Knowledge systems. Expert systems. The usage of management information
systems for analysis, planning and strategic planning, budgeting, statistics,
etc. Types of reports.Additional links to selected texts containing explanations, clarifications and/or additional information.