OPF:KCRBPSCR Tourism Services - Course Information

KCRBPSCR Tourism Services

Extent and Intensity

2/1/0. 5 credit(s). Type of Completion: zk (examination).

Teacher(s)

Ing. Miroslava Kostková, Ph.D. (lecturer)
Ing. Miroslava Kostková, Ph.D. (seminar tutor)

Guaranteed by

Ing. Miroslava Kostková, Ph.D.
Department of Tourism and Leisure Activities – School of Business Administration in Karvina

Prerequisites

none.

Course Enrolment Limitations

The course is also offered to the students of the fields other than those the course is directly associated with.

fields of study / plans the course is directly associated with

• Economy of Tourism (programme OPF, B_EKOMAN)

Course objectives

The course introduces students to the basic, additional and specific tourism services, their characteristics, categorization, organization and management of the division of the services of travel agencies, travel agencies, information centers, transportation services, insurance services, customs and immigration services, accommodation, food and spa.

Syllabus

• 1. Tourism Services
  2. Travel agency
  3. Requirements for tourism workers
  4. Rail transport services
  5.Services aviation and shipping
  6. Service road and other transport tourism
  7. Customs and Passport Service in tourism
  8. Insurance Services in Tourism
  9. Cashless payments in tourism
  10. Accommodation services
  11. Services catering
  12. Spa services
  13. Services of Information Center.
  

Literature

required literature
• KOSTKOVÁ, M. Služby cestovního ruchu. Karviná: SU OPF, Distanční studijní opora, 2011. info
• GUČÍK, M. Cestovný ruch: Vybrané kapitoly. Banská Bystrica: EkF UMB, 2010. ISBN 978-80-89090-80-8. info
• KOSTKOVÁ, M., NĚMČANSKÝ, M., TORČÍKOVÁ, E. Management služeb cestovního ruchu. Karviná: SU OPF, 2009. ISBN 978-80-7248-510-9. info
• HORNER, S., SWARBROOKE, J. Cestovní ruchu, ubytování a stravování, využití volného času. Praha: Grada Publishing, 2003. ISBN 80-247-0202-9. info
• KOLEKTIV. Služby a cestovný ruch. Bratislava: Sprint, 2001. ISBN 80-88848-78-4. info

recommended literature
• KOSTKOVÁ, M. Management hotelového provozu. Karviná: SU OPF, Distanční studijní opora, 2011. info
• NEJDL, K. Management destinace CR. Praha: VŠH, 2010. ISBN 978-80-87411-08-7. info
• BERÁNEK, J., KOTEK, P. Řízení hotelového provozu. Vyd. IV. Praha: Grada, 2004. ISBN 80-7169-400-2. info
• ZELENKA, J.,PÁSKOVÁ, M. Výkladový slovník cestovního ruchu. Praha: MMR, 2002. info

Teaching methods

Lecture with a video analysis
One-to-One tutorial
Laboratory work
Internship
Skills demonstration
Seminar classes
Students' self-study

Assessment methods (in Czech)

Kombinovaná zkouška

Language of instruction

Czech

Further comments (probably available only in Czech)

The course can also be completed outside the examination period.

Teacher's information

attendance in seminars 50 %, seminar paper, defence of seminar paper, final combined exam

Activity	Difficulty [h]
Ostatní studijní zátěž	65
Přednáška	26
Seminář	13
Zkouška	40
Summary	144

• Enrolment Statistics (Winter 2013, recent)
  
• Permalink: https://is.slu.cz/course/opf/winter2013/KCRBPSCR