CVAPN15 Professional Language for Hotel Services - German - 5th Part

School of Business Administration in Karvina
Winter 2015
Extent and Intensity
0/2/0. 2 credit(s). Type of Completion: z (credit).
Teacher(s)
Mgr. Marta Banková (seminar tutor)
PhDr. Hanne-Lore Bobáková, Ph.D. (seminar tutor)
PhDr. Janusz Karpeta, Ph.D. (seminar tutor)
Mgr. Michaela Kryšpínová (seminar tutor)
Mgr. Blanka Mikolajková (seminar tutor)
Guaranteed by
PhDr. Hanne-Lore Bobáková, Ph.D.
Department of Tourism and Leisure Activities – School of Business Administration in Karvina
Contact Person: PhDr. Janusz Karpeta, Ph.D.
Prerequisites
For completing the course there are no other requirements necessary, the course can be enrolled independently on other courses.
Course Enrolment Limitations
The course is also offered to the students of the fields other than those the course is directly associated with.
fields of study / plans the course is directly associated with
Course objectives
Course objectives: Level B 2.1 intermediate - upper-intermediate (professional language) The aim of the course is to familiarize students with all the situations which employees of hotels and tourist facilities come in contact with, and teach them to successfully cope with these situations. In the foreground of the teaching process there are competencies for professional conduct by acquiring expertise and social skills on examples from the field of tourism. The course also includes training strategies in the lexical and grammar areas, as well as reading, writing, listening comprehension and speaking with an emphasis on intercultural competence.
Syllabus
  • 1. Welcoming guests at the reception and registration
    2. Service in the café, the restaurant and the room
    3. Giving information to guests and people interested
    4. Describing hotels
    5. Information about hotel services
    6. Telephone service in the hotel
    7. Complaints
    8. Tours, travel
    9. Conveying cultural offerings
    10. Car rental and other services
    11. Food in the hotel
    12. Billing
    13. Bidding farewell to the guests
Literature
    required literature
  • HÖPPNEROVÁ, V. Deutsch im Tourismus. Praha, 2008. ISBN 978-80-86929-41-5. info
  • BARBERIS, P., BRUNO, E. Deutsch im Hotel - Gespräche führen. Ismaning: Max Hueber Verlag, 2000. ISBN 3-19-001646-1. info
Teaching methods
Seminar classes
Assessment methods
Credit
Language of instruction
German
Further comments (probably available only in Czech)
The course can also be completed outside the examination period.
Teacher's information
The course is completed with an ongoing written or oral test and course credit test.
Students have the opportunity to gain 100 points as a maximum, while for the credit they have to obtain at least 60 points. Students who are repeating the course are not required to have a 60% attendance.
The course can be enrolled independently on other courses.
The course is also listed under the following terms Winter 2014, Summer 2015, Summer 2016, Winter 2016, Summer 2017, Winter 2017, Summer 2018, Winter 2018, Summer 2019.
  • Enrolment Statistics (Winter 2015, recent)
  • Permalink: https://is.slu.cz/course/opf/winter2015/CVAPN15