Hotel industry and hospitality are significant part of tourism segment, which belongs to the field of services. Therefore main factor are human resources. For increasing of visits in Moravian-Silesian region, operator of accommodation or catering properties should focus more on quality of service and increasing of performance. Definitely main utility could be continuous and individual access to staff appraisal trough the motivational interview or 360°feedback. Based on theese assessment employees should be remunerated. Also implementation of new instruments in remuneration increase motivation of the employee. It could be for example participation on sales, quarterly or annual reward or different scale of benefits.