D 2018

Advantages of Application of Process Mining and Agent-Based Systems in Business Domain

HALAŠKA, Michal and Roman ŠPERKA

Basic information

Original name

Advantages of Application of Process Mining and Agent-Based Systems in Business Domain

Authors

HALAŠKA, Michal (203 Czech Republic, belonging to the institution) and Roman ŠPERKA (703 Slovakia, belonging to the institution)

Edition

Heidelberg, Smart Innovation, Systems and Technologies, p. 177-186, 10 pp. 2018

Publisher

Springer Nature

Other information

Language

English

Type of outcome

Stať ve sborníku

Field of Study

10200 1.2 Computer and information sciences

Confidentiality degree

není předmětem státního či obchodního tajemství

Publication form

printed version "print"

References:

RIV identification code

RIV/47813059:19520/18:00011031

Organization unit

School of Business Administration in Karvina

ISBN

978-331992030-6

Keywords in English

process mining; MAREA; multi-agent systems; business; model; business process
Změněno: 21/11/2019 15:04, RNDr. Daniel Jakubík

Abstract

V originále

Businesses and business decisions are getting driven by the information gained from the data more and more nowadays. The number of businesses supporting and managing their processes through the use of information systems and new technologies is growing every day. Even though, there is still a lot of rigidity in the implementation of new technologies. There is a great potential for the use of two of so far not so common disciplines in a business domain, which complement each other. That are process mining and multi-agent systems. Thus, in this paper, we are going to demonstrate the possible utilization of both process mining and multi-agent approaches in business domain. To demon-strate it, we use multi-agent simulator of trading company called MAREA. We analyzed implemented company model with the use of process mining. Process mining was used in two different ways. Firstly, to validate the workflow of the process model. Secondly, to analyze bottlenecks in company's business pro-cesses and the impact of marketing campaigns on these business processes.