D 2018

Technological Skills Across Generations

BRACINÍKOVÁ, Veronika and Kateřina MATUŠÍNSKÁ

Basic information

Original name

Technological Skills Across Generations

Authors

BRACINÍKOVÁ, Veronika (703 Slovakia, belonging to the institution) and Kateřina MATUŠÍNSKÁ (203 Czech Republic, belonging to the institution)

Edition

Žilina, Conference Proceedings from 18th Scientific Conference: Globalization and its socio-economic consequences. p. 2000-2006, 7 pp. 2018

Publisher

University of Žilina, Faculty of Operation and Economics of Transport and Communications, Department of Economics

Other information

Language

English

Type of outcome

Stať ve sborníku

Field of Study

50204 Business and management

Confidentiality degree

není předmětem státního či obchodního tajemství

Publication form

electronic version available online

RIV identification code

RIV/47813059:19520/18:00011092

Organization unit

School of Business Administration in Karvina

ISBN

978-80-8154-249-7

Keywords in English

Millennials; Generation X; Baby boomers; Technology
Změněno: 21/11/2019 15:04, RNDr. Daniel Jakubík

Abstract

V originále

In the present world for the purpose of better meeting the needs of the customers, the companies should collect data about their customers and transform them to statements, knowledge, information. Thanks to that information about the customers the companies can react to customers' needs in the adequate way of over the world. It means that more than ever before the companies have to know their customers. That is why it is necessary to research the consumers located on the market. The customers are part of the generations. Many generations can be seen in the current society. The customers have some general characteristics resulting from being a part of the concrete cohort. Technology development in international level changes the behaviour of the consumers, which can be perceived as one of the impacts of globalization. Some consumers are more skilled in technology than the others. It is important to determine these differences in order to use the right content and channel for communication with customers. That is why the aim of the paper is to investigate how are the consumers from different generations skilled in technology in the Czech Republic. The questionnaire as the primary research method was used for achieving the aim of the paper. 840 respondents were included to this survey. The survey was distributed in September 2017 by the research agency IPSOS.
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