J 2019

Benchmarking of contributory organizations within the framework of technical efficiency

RYLKOVÁ, Žaneta and Jarmila ŠEBESTOVÁ

Basic information

Original name

Benchmarking of contributory organizations within the framework of technical efficiency

Authors

RYLKOVÁ, Žaneta (203 Czech Republic, guarantor, belonging to the institution) and Jarmila ŠEBESTOVÁ (203 Czech Republic, belonging to the institution)

Edition

Engineering Management in Production and Services, 2019, 2543-6597

Other information

Language

English

Type of outcome

Článek v odborném periodiku

Field of Study

50200 5.2 Economics and Business

Country of publisher

Poland

Confidentiality degree

není předmětem státního či obchodního tajemství

References:

RIV identification code

RIV/47813059:19520/19:A0000035

Organization unit

School of Business Administration in Karvina

DOI

Keywords in English

contributory organizations; technical efficiency; Data Envelopment Analysis; comparable units
Změněno: 27/4/2020 12:39, Ing. Petra Skoumalová

Abstract

V originále

Most organizations, profit and non-profit alike, do not know how to evaluate and compare their efficiency. Retirement homes were selected for evaluation. The review focused on the technical efficiency for the years 2015-2017. Data Envelopment Analysis (DEA) was used as a specialised model tool for assessing the technical efficiency, performance or productivity of a group of homogenous or comparable production units based on selected inputs and outputs. Due to different types of inputs and outputs, the method was selected from among multi-criteria decision-making methods. The analysis confirmed the necessity to combine the DEA method with the quality of service assessment to be able to benchmark the real efficiency of service of a selected type of an organization.