D 2018

The Digitalization of a Grocery Shopping from a Generation Perspective.

BAUEROVÁ, Radka a Martin KLEPEK

Základní údaje

Originální název

The Digitalization of a Grocery Shopping from a Generation Perspective.

Vydání

Trnava, Proceedings of the Annual International Scientific Conference Marketing Identity 2018: Digital Mirrors. od s. 243-255, 13 s. 2018

Nakladatel

Faculty of Mass Media Communication, University of Ss. Cyril and Methodius in Trnava

Další údaje

Jazyk

angličtina

Typ výsledku

Stať ve sborníku

Obor

50204 Business and management

Stát vydavatele

Česká republika

Utajení

není předmětem státního či obchodního tajemství

Forma vydání

tištěná verze "print"

Organizační jednotka

Obchodně podnikatelská fakulta v Karviné

ISBN

978-80-8105-985-8

UT WoS

000467818300023

Klíčová slova anglicky

Baby Boomers; Consumer Behaviour; Digitalization of Grocery Sales; Generation X; Generation Y; Generations; Online Grocery Shopping; Retail.

Příznaky

Recenzováno
Změněno: 9. 1. 2020 14:55, Ing. Radka Bauerová, Ph.D.

Anotace

V originále

Customer pressure on globalization-driven innovation has also evolved into food purchases and therefore business organizations innovate processes and services not only to meet the needs and wishes of their customers but also to increase their satisfaction and loyalty. This article deals with grocery shopping digitization as one of the possible innovations that business organizations can use to increase customer satisfaction, as the number of individuals using the online shopping channel is steadily growing. Considering that customers purchasing online food fall into several different generations, research results will also be geared to generational differences in the perception of food digitization. The aim of the paper is to examine whether there is any difference between online grocery shopping behaviour by generation’s perspective.