In today's democratic society, the stigma of inefficiency in public administration and the public sector as a whole still prevails. To a certain extent, the media and media campaigns appearing not only in the press but also on the Internet also contribute to this view. The aim of the paper is to present public administration as a managerly managed organization that is currently trying to respond to the turbulently changing social situation and to focus on the citizen (client) to whom it wants to provide the maximum amount of benefits resulting from the performance of this sector. The paper also includes a view of an official as a qualified human resource.