J 2018

Knowledge of the EFQM Excellence Model: Case Study of Czech Enterprises

ZAPLETALOVÁ, Šárka and Žaneta RYLKOVÁ

Basic information

Original name

Knowledge of the EFQM Excellence Model: Case Study of Czech Enterprises

Authors

ZAPLETALOVÁ, Šárka (203 Czech Republic, guarantor, belonging to the institution) and Žaneta RYLKOVÁ (203 Czech Republic, belonging to the institution)

Edition

Scientific Papers of the University of Pardubice Series D, 2018, 1211-555X

Other information

Language

English

Type of outcome

Článek v odborném periodiku

Field of Study

50204 Business and management

Country of publisher

Czech Republic

Confidentiality degree

není předmětem státního či obchodního tajemství

References:

URL

RIV identification code

RIV/47813059:19520/18:A0000094

Organization unit

School of Business Administration in Karvina

Keywords in English

Business Excellence;EFQM Excellence Model;Czech Enterprises;Knowledge;Performance

Tags

Reviewed
Změněno: 6/1/2022 15:53, Ing. Šárka Zapletalová, Ph.D.

Abstract

V originále

The excellence models provide a framework for understanding which levers we need to pull to achieve the results we want.EFQMbusiness modelis one of the models which deal with the assessment of the performance of an organization. The EFQM excellence model has a critical effect on the success, and competitiveness of Czech enterprises. The paper focuses on the EFQM business excellence models.The objective of this paper is to determine the level of knowledge of the EFQM excellence model by Czech enterprises. The study based on primary data collected from a recent survey of 210 Czech enterprises. The paper based on data collected in interviews with managers and founders of Czech enterprises. The enterprises included in the study are those enterprises that are incorporated in the Czech Republic. A total of 210 enterprises participated in the study, and the main primary data collection instrument was a questionnaire-interview. The findings of the statistical analysis show the influence of selected internal variables on the knowledge of the EFQM excellence model. Results of the research study confirm that level of knowledge of the EFQM excellence model in Czech enterprises is low
Displayed: 29/11/2024 13:04