JANÁKOVÁ, Milena. Education in Information Technology Focused on CRM Systems. International Journal of Education and Learning Systems. 2017, Neuveden, No 2017, p. 401-406. ISSN 2367-8933.
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Basic information
Original name Education in Information Technology Focused on CRM Systems
Authors JANÁKOVÁ, Milena (203 Czech Republic, guarantor, belonging to the institution).
Edition International Journal of Education and Learning Systems, 2017, 2367-8933.
Other information
Original language English
Type of outcome Article in a journal
Field of Study 10201 Computer sciences, information science, bioinformatics
Country of publisher United States of America
Confidentiality degree is not subject to a state or trade secret
RIV identification code RIV/47813059:19520/17:00010997
Organization unit School of Business Administration in Karvina
Keywords in English CRM; education; implementation; information technology; software; templates; visualization
Changed by Changed by: RNDr. Daniel Jakubík, učo 139797. Changed: 7/2/2020 10:58.
Abstract
This paper focuses on education in IT (Information Technology) education and interest is oriented on CRM (Customer Relationship Management) systems. Customers are at the center of all companies and organizations; therefore, there is a natural interest in CRM systems. It is impossible to know all CRM systems, but it is possible to choose a CRM system for further education aimed at optimal implementation. Mentioned solution supports instant access and relies on a template where IT users set CRM requirements step by step. This template design is used to select a CRM system for further knowledge and implementation.
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