D 2017

Develompent of Key Competences in CRM Field and E-learning

JANÁKOVÁ, Milena

Basic information

Original name

Develompent of Key Competences in CRM Field and E-learning

Authors

JANÁKOVÁ, Milena (203 Czech Republic, guarantor, belonging to the institution)

Edition

Neuveden, E-learning - Effective Development of Teachers Skills in the Area of ICT and E-learning, p. 119-125, 6 pp. 2017

Publisher

Neuveden

Other information

Language

English

Type of outcome

Stať ve sborníku

Field of Study

10201 Computer sciences, information science, bioinformatics

Confidentiality degree

není předmětem státního či obchodního tajemství

Publication form

printed version "print"

RIV identification code

RIV/47813059:19520/17:00011010

Organization unit

School of Business Administration in Karvina

ISBN

"Neuveden"

ISSN

Keywords in English

CRM; E-learning; information technology; key competences
Změněno: 7/2/2020 10:58, RNDr. Daniel Jakubík

Abstract

V originále

This paper is focused on support for optimal key competitions in the CRM (Customer Relation Management) field. The presented solution for this reality is based on monitoring of frequently required competences and searching out optimal CRM applications to adopt the needed skills in education. For a comparison, NetSuite CRM, Salesbox CRM, Salesforce CRM are selected.
Displayed: 19/2/2025 23:44