Modelling timings of the company’s response  to specific
customer requirements

D 2020

Modelling timings of the company’s response to specific customer requirements

SUCHÁNEK, Petr and Robert BUCKI

Basic information

Original name

Modelling timings of the company’s response to specific customer requirements

Authors

SUCHÁNEK, Petr (203 Czech Republic, guarantor, belonging to the institution) and Robert BUCKI (616 Poland)

Edition

Singapore, Agents and Multi-Agent Systems: Technologies and Applications 2020, p. 209-219, 11 pp. 2020

Publisher

Springer

Other information

Language

English

Type of outcome

Stať ve sborníku

Field of Study

10201 Computer sciences, information science, bioinformatics

Confidentiality degree

není předmětem státního či obchodního tajemství

Publication form

electronic version available online

References:

URL

RIV identification code

RIV/47813059:19520/20:A0000374

Organization unit

School of Business Administration in Karvina

ISBN

978-981-15-5763-7

DOI

http://dx.doi.org/10.1007/978-981-15-5764-4_19

Keywords in English

criterion; delays; heuristic approach; information flow; logistics system; mathematical model; minimal cost; modelling; optimization

Abstract

V originále

The paper highlights the problem of delays of information flow in the logistics manufacturing system. Delays result from the need for sending a customer’s inquiry to the customer service department in order to obtain the precise information regarding whether or not an order can be made by the logistics system. Time delays are caused either by elaborating the inquiry in separate units within the logistics chain or by the process of passing information between units as well as subunits in the system. After obtaining information from the units in question, the answer is sent back to the customer. The goal of the paper is to present one of the possible approaches to modelling the information delay flow between individual communication units of an example logistics chain in terms of processing a response to a customer’s query. The article presents a mathematical model of the problem using a heuristic approach as well as a proposal for a method of calculating the cost of servicing customers’ inquiries.

Citovat

SUCHÁNEK, Petr and Robert BUCKI. Modelling timings of the company’s response to specific customer requirements. Online. In G. Jezic, J. Chen-Burger, M. Kusek, R. Sperka, Robert J. Howlett, Lakhmi C. Jain. Agents and Multi-Agent Systems: Technologies and Applications 2020. Singapore: Springer, 2020, p. 209-219. ISBN 978-981-15-5763-7. Available from: https://dx.doi.org/10.1007/978-981-15-5764-4_19.

@inproceedings{44340,
   author = {Suchánek, Petr and Bucki, Robert},
   address = {Singapore},
   booktitle = {Agents and Multi-Agent Systems: Technologies and Applications 2020},
   doi = {http://dx.doi.org/10.1007/978-981-15-5764-4_19},
   editor = {G. Jezic, J. Chen-Burger, M. Kusek, R. Sperka, Robert J. Howlett, Lakhmi C. Jain},
   keywords = {criterion; delays; heuristic approach; information flow; logistics system; mathematical model; minimal cost; modelling; optimization},
   howpublished = {elektronická verze "online"},
   language = {eng},
   location = {Singapore},
   isbn = {978-981-15-5763-7},
   pages = {209-219},
   publisher = {Springer},
   title = {Modelling timings of the company’s response to specific customer requirements},
   url = {https://link.springer.com/chapter/10.1007/978-981-15-5764-4_19},
   year = {2020}
}

TY  - JOUR
ID  - 44340
AU  - Suchánek, Petr - Bucki, Robert
PY  - 2020
TI  - Modelling timings of the company’s response to specific customer requirements
PB  - Springer
CY  - Singapore
SN  - 9789811557637
KW  - criterion
KW  - delays
KW  - heuristic approach
KW  - information flow
KW  - logistics system
KW  - mathematical model
KW  - minimal cost
KW  - modelling
KW  - optimization
UR  - https://link.springer.com/chapter/10.1007/978-981-15-5764-4_19
L2  - https://link.springer.com/chapter/10.1007/978-981-15-5764-4_19
N2  - The paper highlights the problem of delays of information flow in the logistics manufacturing system. Delays result from the need for sending a customer’s inquiry to the customer service department in order to obtain the precise information regarding whether or not an order can be made by the logistics system. Time delays are caused either by elaborating the inquiry in separate units within the logistics chain or by the process of passing information between units as well as subunits in the system. After obtaining information from the units in question, the answer is sent back to the customer. The goal of the paper is to present one of the possible approaches to modelling the information delay flow between individual communication units of an example logistics chain in terms of processing a response to a customer’s query. The article presents a mathematical model of the problem using a heuristic approach as well as a proposal for a method of calculating the cost of servicing customers’ inquiries.
ER  -

SUCHÁNEK, Petr and Robert BUCKI. Modelling timings of the company’s response to specific customer requirements. Online. In G. Jezic, J. Chen-Burger, M. Kusek, R. Sperka, Robert J. Howlett, Lakhmi C. Jain. \textit{Agents and Multi-Agent Systems: Technologies and Applications 2020}. Singapore: Springer, 2020, p.~209-219. ISBN~978-981-15-5763-7. Available from: https://dx.doi.org/10.1007/978-981-15-5764-4\_{}19.

Detailed Information on Publication Record