J 2022

Information accessibility of restaurant companies in Moravian-Silesian Region

BOTLÍKOVÁ, Milena, Josef BOTLÍK and Jana STUCHLÍKOVÁ

Basic information

Original name

Information accessibility of restaurant companies in Moravian-Silesian Region

Authors

BOTLÍKOVÁ, Milena (203 Czech Republic, guarantor, belonging to the institution), Josef BOTLÍK (203 Czech Republic, belonging to the institution) and Jana STUCHLÍKOVÁ (203 Czech Republic, belonging to the institution)

Edition

Journal of Environmental Management and Tourism, Rumunia, Spring, 2022, 2068-7729

Other information

Language

English

Type of outcome

Článek v odborném periodiku

Field of Study

50204 Business and management

Country of publisher

Romania

Confidentiality degree

není předmětem státního či obchodního tajemství

References:

URL

RIV identification code

RIV/47813059:19240/22:A0000911

Organization unit

Faculty of Philosophy and Science in Opava

DOI

http://dx.doi.org/10.14505/jemt.v13.1(57).22

Keywords in English

gastronomy; Moravian-Silesian region; informational; web; accessibility; specific groups;

Tags

International impact, Reviewed
Změněno: 11/1/2024 11:25, Ing. Milena Botlíková, Ph.D.

Abstract

V originále

The literature agrees that the most affected sector during the COVID 19 pandemic was tourism. The period of pandemics associated with social distance has completely transformed the hotel and catering business. Covid 19 has launched new trends in the provision of catering services. Many restaurants have changed their product offerings, focusing on fast food. The stone establishments became online establishments with the virtual operation of the restaurant. Information accessibility has become one of the key success factors and competitive advantages of companies in the restaurant equipment segments. The article deals with the analysis and evaluation of the current state of information accessibility of restaurant facilities in the Moravian-Silesian Region in the context of specific groups. Within this analysis, persons with visual problems, which include not only the visually impaired but also the elderly, were found for a specific group. The analysis was based on the observation of 276 restaurant facilities in the Moravian-Silesian Region and the subsequent classification of individual entities based on clustering into classes. The selection of information accessibility factors was based on a search of literature and sources. From the point of view of a specific group, it is the contrast of fonts, alternative texts and other elements of barriers, etc. In conclusion, it can be assessed that restaurants in the region use web applications, but there are still barriers for a specific group. Like many other industries, the tourism segments had been affected by information technology. Today, customers commonly use the Internet to search for destinations and to book accommodation services. Portals for import services (pizza delivery, etc.) are now also used in gastronomic services. The time of covid strengthened this trend even more. As a result of the complete closure of restaurants and restaurants in hotel facilities, companies have had to launch new approaches to service delivery, in particular focusing on their product import services, which are, however, based on the Internet applications. At present, the key factor in purchasing decisions is the accessibility of the company's website, ie. Web presentation for all specific groups. In covid times, web tools have become an element from the point of view of restaurant-customer interaction. The individual tools applied to the creation of corporate websites offer shopping for people with special needs without the presence of assistants, which increases the personal self-sufficiency of these people. According to Castiglioni and Gaj (2020), it is necessary for people (and businesses) to radically change their approach to life and adapt to security conditions after the outbreak of Covid 19 in many countries, services that would otherwise be unattainable at the time of the lockdown. Websites of tourism enterprises (accommodation and catering services, cultural heritage goals) significantly belong to the competitiveness of the destination (Kourtesopoulou, et al., 2020; Luna-Nevarez, Hyman, 2012), which is a means of transport to the destination and improve the quality of life of the population.
Displayed: 23/11/2024 20:56