The Impact of Digitization on the Transformation of Processes
and Services in Tourism

D 2022

The Impact of Digitization on the Transformation of Processes and Services in Tourism

KOSTKOVÁ, Miroslava

Základní údaje

Originální název

The Impact of Digitization on the Transformation of Processes and Services in Tourism

Autoři

KOSTKOVÁ, Miroslava (203 Česká republika, garant, domácí)

Vydání

Praha, International Scientific Conference Current trends in spas, hospitality and tourism, od s. 134-142, 9 s. 2022

Nakladatel

Institute of Hospitality Management and Economics

Další údaje

Jazyk

angličtina

Typ výsledku

Stať ve sborníku

Obor

50204 Business and management

Stát vydavatele

Česká republika

Utajení

není předmětem státního či obchodního tajemství

Forma vydání

elektronická verze "online"

Odkazy

URL

Kód RIV

RIV/47813059:19520/22:A0000334

Organizační jednotka

Obchodně podnikatelská fakulta v Karviné

ISBN

978-80-7632-076-5

Klíčová slova anglicky

Digitalization; gastronomy; hospitality; robotization; tourism

Změněno: 13. 3. 2023 11:20, Ing. Miroslava Kostková, Ph.D.

Anotace

V originále

The development of tourism causes a change in the traditional system model with the result of automation and digitization of processes. The article aim is to identify specific aspects, key characteristics and processes of digitization, automation and robotization in some areas of tourism, hospitality, spa and gastronomy based on the analysis of available information. A theoretical exploratory approach was used; systematic and chronological approach; analysis and synthesis; content analysis. The result is the introduction of a new system, digitized components and specific customer interactions.

Citovat

KOSTKOVÁ, Miroslava. The Impact of Digitization on the Transformation of Processes and Services in Tourism. Online. In Ing. Martin Petříček, Ph.D. International Scientific Conference Current trends in spas, hospitality and tourism. Praha: Institute of Hospitality Management and Economics, 2022, s. 134-142. ISBN 978-80-7632-076-5.

@inproceedings{63921,
   author = {Kostková, Miroslava},
   address = {Praha},
   booktitle = {International Scientific Conference Current trends in spas, hospitality and tourism},
   editor = {Ing. Martin Petříček, Ph.D.},
   keywords = {Digitalization; gastronomy; hospitality; robotization; tourism},
   howpublished = {elektronická verze "online"},
   language = {eng},
   location = {Praha},
   isbn = {978-80-7632-076-5},
   pages = {134-142},
   publisher = {Institute of Hospitality Management and Economics},
   title = {The Impact of Digitization on the Transformation of Processes and Services in Tourism},
   url = {https://vshe.cz/wp-content/uploads/2022/10/CURRENT-TRENDS-IN-SPA-HOSPITALITY-AND-TOURISM_-1.pdf},
   year = {2022}
}

TY  - JOUR
ID  - 63921
AU  - Kostková, Miroslava
PY  - 2022
TI  - The Impact of Digitization on the Transformation of Processes and Services in Tourism
PB  - Institute of Hospitality Management and Economics
CY  - Praha
SN  - 9788076320765
KW  - Digitalization
KW  - gastronomy
KW  - hospitality
KW  - robotization
KW  - tourism
UR  - https://vshe.cz/wp-content/uploads/2022/10/CURRENT-TRENDS-IN-SPA-HOSPITALITY-AND-TOURISM_-1.pdf
N2  - The development of tourism causes a change in the traditional system model with the result of automation and digitization of processes. The article aim is to identify specific aspects, key characteristics and processes of digitization, automation and robotization in some areas of tourism, hospitality, spa and gastronomy based on the analysis of available information. A theoretical exploratory approach was used; systematic and chronological approach; analysis and synthesis; content analysis. The result is the introduction of a new system, digitized components and specific customer interactions.
ER  -

KOSTKOVÁ, Miroslava. The Impact of Digitization on the Transformation of Processes and Services in Tourism. Online. In Ing. Martin Petříček, Ph.D. \textit{International Scientific Conference Current trends in spas, hospitality and tourism}. Praha: Institute of Hospitality Management and Economics, 2022, s.~134-142. ISBN~978-80-7632-076-5.

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