Detailed Information on Publication Record
2022
The Impact of Digitization on the Transformation of Processes and Services in Tourism
KOSTKOVÁ, MiroslavaBasic information
Original name
The Impact of Digitization on the Transformation of Processes and Services in Tourism
Authors
KOSTKOVÁ, Miroslava (203 Czech Republic, guarantor, belonging to the institution)
Edition
Praha, International Scientific Conference Current trends in spas, hospitality and tourism, p. 134-142, 9 pp. 2022
Publisher
Institute of Hospitality Management and Economics
Other information
Language
English
Type of outcome
Stať ve sborníku
Field of Study
50204 Business and management
Country of publisher
Czech Republic
Confidentiality degree
není předmětem státního či obchodního tajemství
Publication form
electronic version available online
References:
RIV identification code
RIV/47813059:19520/22:A0000334
Organization unit
School of Business Administration in Karvina
ISBN
978-80-7632-076-5
Keywords in English
Digitalization; gastronomy; hospitality; robotization; tourism
Změněno: 13/3/2023 11:20, Ing. Miroslava Kostková, Ph.D.
Abstract
V originále
The development of tourism causes a change in the traditional system model with the result of automation and digitization of processes. The article aim is to identify specific aspects, key characteristics and processes of digitization, automation and robotization in some areas of tourism, hospitality, spa and gastronomy based on the analysis of available information. A theoretical exploratory approach was used; systematic and chronological approach; analysis and synthesis; content analysis. The result is the introduction of a new system, digitized components and specific customer interactions.