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@inproceedings{63921, author = {Kostková, Miroslava}, address = {Praha}, booktitle = {International Scientific Conference Current trends in spas, hospitality and tourism}, editor = {Ing. Martin Petříček, Ph.D.}, keywords = {Digitalization; gastronomy; hospitality; robotization; tourism}, howpublished = {elektronická verze "online"}, language = {eng}, location = {Praha}, isbn = {978-80-7632-076-5}, pages = {134-142}, publisher = {Institute of Hospitality Management and Economics}, title = {The Impact of Digitization on the Transformation of Processes and Services in Tourism}, url = {https://vshe.cz/wp-content/uploads/2022/10/CURRENT-TRENDS-IN-SPA-HOSPITALITY-AND-TOURISM_-1.pdf}, year = {2022} }
TY - JOUR ID - 63921 AU - Kostková, Miroslava PY - 2022 TI - The Impact of Digitization on the Transformation of Processes and Services in Tourism PB - Institute of Hospitality Management and Economics CY - Praha SN - 9788076320765 KW - Digitalization KW - gastronomy KW - hospitality KW - robotization KW - tourism UR - https://vshe.cz/wp-content/uploads/2022/10/CURRENT-TRENDS-IN-SPA-HOSPITALITY-AND-TOURISM_-1.pdf N2 - The development of tourism causes a change in the traditional system model with the result of automation and digitization of processes. The article aim is to identify specific aspects, key characteristics and processes of digitization, automation and robotization in some areas of tourism, hospitality, spa and gastronomy based on the analysis of available information. A theoretical exploratory approach was used; systematic and chronological approach; analysis and synthesis; content analysis. The result is the introduction of a new system, digitized components and specific customer interactions. ER -
KOSTKOVÁ, Miroslava. The Impact of Digitization on the Transformation of Processes and Services in Tourism. Online. In Ing. Martin Petříček, Ph.D. \textit{International Scientific Conference Current trends in spas, hospitality and tourism}. Praha: Institute of Hospitality Management and Economics, 2022, s.~134-142. ISBN~978-80-7632-076-5.
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