D 2025

The application of artificial intelligence in e-commerce

DOLÁK, Radim a Petr ŽYLA

Základní údaje

Originální název

The application of artificial intelligence in e-commerce

Název česky

Využití umělé inteligence v elektronickém obchodování

Název anglicky

The application of artificial intelligence in e-commerce

Autoři

DOLÁK, Radim a Petr ŽYLA

Vydání

Karviná, 5th International conference on Decision making for Small and Medium-Sized Enterprises, od s. 52-60, 9 s. 2025

Nakladatel

Silesian University in Opava, School of Business Administration in Karviná

Další údaje

Jazyk

čeština

Typ výsledku

Stať ve sborníku

Stát vydavatele

Česká republika

Utajení

není předmětem státního či obchodního tajemství

Forma vydání

elektronická verze "online"

Organizační jednotka

Obchodně podnikatelská fakulta v Karviné

ISBN

978-80-7510-610-0

Klíčová slova česky

artificial intelligence; e-commerce

Klíčová slova anglicky

umělá inteligence; elektronický obchod
Změněno: 20. 12. 2025 18:15, Ing. Radim Dolák, Ph.D.

Anotace

ORIG EN

V originále

Artificial intelligence has become a significant tool in e-commerce, particularly in product recommendation systems. Companies like Amazon and Alibaba use advanced algorithms to analyze customer behavior and preferences, providing personalized shopping experiences. This approach not only facilitates smoother transactions but also encourages repeat purchases. AI-driven recommendations significantly improve customer satisfaction and sales performance by tailoring suggestions based on individual user data. Techniques like fuzzy logic and genetic algorithms refine the accuracy of recommendations. AI also plays a crucial role in fraud detection, with machine learning approaches like Hidden Markov Models (HMM) and decision trees demonstrating superior performance in identifying fraudulent transactions. This proactive approach not only protects businesses from financial losses but also builds consumer trust. AI's role in optimizing pricing strategies is also noteworthy, with platforms utilizing dynamic pricing models that adjust prices based on real-time market data, competitor pricing, and consumer behavior. This adaptability maximizes profits and ensures competitive pricing in the fast-paced e-commerce environment. Artificial intelligence also enhances customer relationship management (CRM) by analysing customer data to predict behaviors and preferences. By analysing customer interactions and feedback, AI can identify trends and future behaviors, enabling targeted marketing campaigns. This personalized approach fosters stronger emotional connections between consumers and brands, ultimately driving loyalty and repeat purchases. There are also several approaches how it can enhance the development of e-commerce solution. For example, code generation, interface design or prototyping

Anglicky

Artificial intelligence has become a significant tool in e-commerce, particularly in product recommendation systems. Companies like Amazon and Alibaba use advanced algorithms to analyze customer behavior and preferences, providing personalized shopping experiences. This approach not only facilitates smoother transactions but also encourages repeat purchases. AI-driven recommendations significantly improve customer satisfaction and sales performance by tailoring suggestions based on individual user data. Techniques like fuzzy logic and genetic algorithms refine the accuracy of recommendations. AI also plays a crucial role in fraud detection, with machine learning approaches like Hidden Markov Models (HMM) and decision trees demonstrating superior performance in identifying fraudulent transactions. This proactive approach not only protects businesses from financial losses but also builds consumer trust. AI's role in optimizing pricing strategies is also noteworthy, with platforms utilizing dynamic pricing models that adjust prices based on real-time market data, competitor pricing, and consumer behavior. This adaptability maximizes profits and ensures competitive pricing in the fast-paced e-commerce environment. Artificial intelligence also enhances customer relationship management (CRM) by analysing customer data to predict behaviors and preferences. By analysing customer interactions and feedback, AI can identify trends and future behaviors, enabling targeted marketing campaigns. This personalized approach fosters stronger emotional connections between consumers and brands, ultimately driving loyalty and repeat purchases. There are also several approaches how it can enhance the development of e-commerce solution. For example, code generation, interface design or prototyping
Zobrazeno: 10. 2. 2026 08:00