UVSSPUP038 Communication in Helping Professions, Including Risk Communication

Faculty of Public Policies in Opava
Summer 2026
Extent and Intensity
1/1/0. 4 credit(s). Type of Completion: z (credit).
Teacher(s)
PhDr. Tereza Kimplová, Ph.D. (lecturer)
Guaranteed by
Mgr. Lucia Drotárová, PhD.
Institute of Public Administration and Social Policy – Faculty of Public Policies in Opava
Contact Person: Ing. Lucie Wedlich Kamrádová, Ph.D.
Timetable
Tue 17. 2. 14:45–16:20 C208, Tue 3. 3. 14:45–16:20 C208, Tue 17. 3. 14:45–16:20 C208, Tue 7. 4. 14:45–16:20 C208, Tue 21. 4. 14:45–16:20 C208, Tue 5. 5. 14:45–16:20 C208
  • Timetable of Seminar Groups:
UVSSPUP038/A: Tue 17. 2. 16:25–18:00 C208, Tue 3. 3. 16:25–18:00 C208, Tue 17. 3. 16:25–18:00 C208, Tue 7. 4. 16:25–18:00 C208, Tue 21. 4. 16:25–18:00 C208, Tue 5. 5. 16:25–18:00 C208, T. Kimplová
Course Enrolment Limitations
The course is only offered to the students of the study fields the course is directly associated with.
fields of study / plans the course is directly associated with
Course objectives
To expand and deepen students' communication skills in the field of social and professional communication, emphasizing verbal, non-verbal, and paraverbal communication, dyadic communication, communication in small and large groups, and especially the significance and use of online and electronic communication in helping professions. The course emphasizes effective communication as a key tool for successfully managing risk situations and supporting clients.
Learning outcomes
Students will gain a comprehensive understanding of different aspects of communication and their application in a professional context. They will be able to identify and address communication barriers and effectively use online tools and technologies. They will develop the ability to apply theoretical knowledge in practical situations, especially in conflict resolution and risk communication.
Syllabus
Fundamentals of communication: verbal, non-verbal, paraverbal aspects. Principles of effective dyadic communication and group work. Risk communication and conflict resolution strategies. Online and electronic communication in helping professions: challenges and opportunities. Ethics and legal framework of online communication in public administration and social services. Use of communication technologies for support and interventions in helping professions. Case studies and practical applications of communication strategies in various contexts.
Literature
    required literature
  • QUISOVÁ, Silvie. Sociální komunikace v pomáhajících profesích. Opava, 2020,
  • DLABAL, Martin. Komunikace v pomáhajících profesích. Praha: Portál, 2021. ISBN 978-80-262-1806-7.
    recommended literature
  • ČENĚK, Jiří; SMOLÍK, Josef; VYKOUKALOVÁ, Zdeňka. Interkulturní psychologie: Vybrané kapitoly. Praha: Grada, 2016. ISBN 978-80-247-5414-7.
  • BERNE, Eric. Ako sa ľudia hrajú: Psychológia ľudských vzťahov. Bratislava: Aktuell, 2019. ISBN 978-80-8172-058-1.
  • ROSENBERG, Marshall B. Nenásilná komunikace – Řeč života. Praha: Portál, 2022. ISBN 978-80-262-1785-5.
  • HAYES, Nicky. Základy sociální psychologie. Praha: Portál, 2021. ISBN 978-80-262-1850-0.
  • SLAMĚNÍK, Ivan; VÝROST, Jozef. Sociální psychologie. 2., přepracované a rozšířené vydání. Praha: Grada, 2008. ISBN 80-247-1428-8.
  • SOLLÁROVÁ, Eva; SLAMĚNÍK, Ivan; VÝROST, Jozef. Sociální psychologie: Teorie, metody, aplikace. Praha: Grada, 2019. ISBN 978-80-247-5775-9.
Teaching methods
Lectures, homework preparation, practical training.
Assessment methods

- presentation on a selected topic (30 minutes, seminar activity)


- seminar attendance (2 absences allowed)


- written test

Language of instruction
Czech
Further Comments
Study Materials
The course is also listed under the following terms Summer 2024, Summer 2025.
  • Enrolment Statistics (recent)
  • Permalink: https://is.slu.cz/course/fvp/summer2026/UVSSPUP038