UOSP060 Management and Quality of Care

Faculty of Public Policies in Opava
Winter 2017
Extent and Intensity
2/1/0. 2 credit(s). Type of Completion: zk (examination).
Teacher(s)
doc. Ing. Viera Jakušová, Ph.D., MPH. (lecturer)
Guaranteed by
doc. Ing. Eva Wagnerová, CSc.
Institute of Paramedical Health Studies – Faculty of Public Policies in Opava
Course Enrolment Limitations
The course is offered to students of any study field.
Course objectives
The course combines theoretical and practical lessons. It provides an overview of modern applied management in health care with an emphasis on human resource development, managerial skills, and strategic management methods/techniques in health care, including practical implementation. Special attention is paid to current trends in quality management in health care and evaluation of quality of health care.
Syllabus
  • Lectures:
    1. Introduction to management - conceptions of management, applied management (health care, nursing), levels of management, core structure of management skills. Leadership. Management. Manager profile - management skills.
    2. Functions of management, systems approach in management. Leadership and following. Corporate culture in health care. Functions of leadership, power. Controlling.
    3. Decision making and problem solving. Managerial decision making. Methods and techniques in strategic management - SWOT analysis, PEST, force field, Delphi technique. Project management.
    4. Ethical and legal issues, ethics of decision making in management.
    5. Health care organizations, description and orientation in the organizational structure. Organization - organigrams, interactions and communication in organizations.
    6. Human resources (HR) management I - basic tasks of HR management, staffing and recruitment, discrimination in recruitment. Personnel management. Power, politics and influences.
    7. Resource management. Information management, IT and the human-IT interface.
    8. Communication in management, negotiations. Introduction to managed care and its tools.
    9. Strategies, methods and forms of nursing care provision. Planning and scheduling of nursing staff, ward management.
    10. Human resources management II - development and evaluation of employees, formation of vacancies and job opportunities, supervision, mentoring, coaching.
    11. Internal and external factors influencing contemporary nursing. Sustainability.
    12. Planning - vision, strategies and goals, marketing (marketing mix, advertising in health care). Change management, reengineering, resistance to change, strategies reducing resistance to change. Benchmarking.
    13. Team building through communication and partnership. Team work - responsibility, autonomy, authority, leadership and power, advocacy, collective bargaining. Professional role of nurses as patient advocates.
    14. Quality management. Risk management and emergency management.
    15. Interpersonal and personal skills. Consumer - client - patient/community. Conflict and conflict resolution. Delegating power in professional practice. Fulfillment and role-taking.
    16. Self-management: stress and time management. Career management: perception of opportunities.
    17. Lifelong learning for employees, philosophy of a learning organization.
    Seminars:
    1. Communication in management, preparation of negotiations and meetings.
    2. Quality management - designing standards, planning an audit.
    3. Risk management and emergency management - identification of risks, FMEA analysis, implementation into provisions.
Literature
    recommended literature
  • ŠKRLA, P., ŠKRLOVÁ, M. Kreativní ošetřovatelský management 1. vyd. Praha : Advent-Orion, 2003. info
  • MARX, D. Průvodce akreditačním šetřením Spojené akreditační komise ČR. 1. vyd. Praha: Spojená akreditační komise ČR, 2007. info
  • BEDRNOVÁ, E., NOVÝ, I., ET AL. Psychologie a sociologie řízení. 3. vyd. Praha: Management press, 2007. info
  • ŠKRLA, P., ŠKRLOVÁ, M. Řízení rizik ve zdravotnických zařízeních. 1. vyd. Praha: Grada, 2008. info
  • GROHAR - MURRAY, M., E., DiCROCE, H., R. Zásady vedení a řízení v oblasti ošetřovatelské péče. 1. vyd. Praha: Grada Publishing a.s., 2003. info
  • ŠPIRUDOVÁ, L. Vybrané kapitoly managementu ošetřovatelství. Distanční studijní opora a e-learningový kurz. Opava: Slezská univerzita v Opavě, 2012. URL info
  • KRÁLOVÁ, J. Vybrané kapitoly z personalistiky. Distanční studijní opora a e-learningový kurz. Opava: Slezská univerzita v Opavě, 2012. URL info
  • SOUČEK, Z., BURIAN, J. Strategické řízení zdravotnických zařízení. Praha: Professional publishing, 2006. ISBN 80-86946-18-5. info
  • JCI. Mezinárodní akreditační standardy pro nemocnice. Komentovaný oficiální překlad. Praha: Grada, 2004. ISBN 80-247-0629-6. info
  • Metodické opatření č. 16/98 Akreditace zdravotnických zařízení. Praha: Věstník Ministerstva zdravotnictví České, 1998. info
Language of instruction
Czech
Further comments (probably available only in Czech)
The course can also be completed outside the examination period.
Teacher's information
Independent study in the semester based on teacher´s assignments. Preparation for Credit test. Seminar paper on an assigned topic. Preparation of seminar paper defense, paper defense.
The course is also listed under the following terms Winter 2009, Winter 2010, Winter 2011, Winter 2012, Winter 2013, Winter 2014, Winter 2015, Winter 2016, Winter 2018.
  • Enrolment Statistics (Winter 2017, recent)
  • Permalink: https://is.slu.cz/course/fvp/winter2017/UOSP060