FVP:UPPVPP157 Availability and Quality of So - Course Information

UPPVPP157 Availability and Quality of Social Services

Extent and Intensity

1/1/0. 3 credit(s). Type of Completion: zk (examination).

Teacher(s)

PaedDr. Miroslav Pilát, Ph.D. (lecturer)
PaedDr. Miroslav Pilát, Ph.D. (seminar tutor)

Guaranteed by

PaedDr. Miroslav Pilát, Ph.D.
Institute of Pedagogical and Psychological Sciences – Faculty of Public Policies in Opava

Course Enrolment Limitations

The course is offered to students of any study field.

Course objectives

LECTURE The subject provides basic knowledge orientation of the terminology, history and content of the activities related to the availability and quality of social services. Also it will briefly explain the legislative basis for the social services in the CZ issues and will also address with the supervision in the helping professions. In the seminar, students will have the opportunity to try out the theoretical knowledge in practice. The aim of the subject is to provide a functional link between the theoretical base and practical application of acquired findings. 1. Definition of the term social services, the availability and quality of social services, trends in historical development. The legal regulation of social services in European countries. 2. The development of legislation standard which are regulating the conditions for the provision of social services in the Czech Republic since 1990. Formal and legislative framework for ensuring the availability and quality of social services, Czech-British project. The Social Services Act, the typology of social services. 3. Community planning of social services, definition of basic concepts, basic characteristics and definitions of community planning of social services and its aims, benefits and functions of participants of KPSS. 4. The basic charter, organizational and procedural rules, the creation and consolidation of organizational structures KPSS. 5. The process of community planning of social services phase. 6. Communication in the process of social services planning. 7. Public and social service users participation in the process of community planning of social services. 8. History and development and review of social services quality standards and its criteria. Social Services Inspectorate. 9. Characteristics of the particular parts of quality standards, teamwork, management and generic quality standards. Objectives and methods of providing social services. 10. Protection of the rights of persons, dealing with applicants for service, service agreement, individual planning of social services. 11. Documentation for the provision of social services, complaints about the quality of social services, links to external resources. 12. Personnel and organization ensuring of social services, employees professional development, local and temporal availability of provided social services , awareness about provided social service, environment and conditions, emergency situations, improvement of the service quality. SEMINAR The seminar is focused on the practice of specific methods and techniques related to the availability, quality and the skills required for the utilization of theoretical knowledge in the course Availability and quality of social services. Every student is actively participating in drills of model situations following the procedures, that will be explained in lectures. During the seminar, students will also discuss the topicality and necessity of social services planning and implementation of social services quality standards. 1. Supervision of Balints group. 2. SWOT analysis. 3. Transformation of residential social services. 4. Creation of a basic Charter of organizational and conference rules. 5. Creating and strengthening of the organizational structures KPSS. 6. Training methods for determining user needs. 7. Communication with the public. 8. Practice of making goals and measurement of community social services plan. 9. Practice of making goals, mission and principles of social services. 10. Training of techniques negotiating with the prospective service users. 11. Practising the contract for the provision of social services compilation. 12. Practice making individual planning in social services.

Syllabus

• 1. Definition of social services, the availability and quality of social services community.
  2. Trends in the historical development. Legal regulation of social services in European countries.
  3. Development of legislation governing the conditions for the provision of social services in the Czech Republic since 1990. The formal and legal framework to ensure the availability and quality of social services, a Czech-British project. The Law on Social Services, types of social services.
  4th Community planning of social services, basic concepts, basic characteristics and definitions of social services community planning, its objectives, benefits and mission, principles, participants KPSS.
  5. The basic charter, organization and rules of procedure, the creation and consolidation of organizational structures KPSS.
  6. Phases process of community planning of social services.
  7. Public participation and social service users in the process of community planning of social services.
  8. History and overview of the development and social service quality standards and criteria. Inspection of social services.
  9. Characteristics of the individual standards of quality, teamwork, management and generic quality standards. Goals and ways of providing social services.
  10. Protection of rights of persons dealing with the prospective service, the service agreement.
  11. Individual planning of social services.
  12. Documentation for the provision of social services, complaints about the quality of social services, links to external resources.
  13. Personal and organization of social services, the professional development of staff, spatial and temporal availability of social services provided, information on the provision of social services, environment and conditions, emergency and emergency situations, increasing the quality of service provided.
  SEMINAR
  The seminar focuses on specific training methods and techniques in the availability and quality and the skills required for the application of theoretical knowledge of the course availability and quality of social services. Each student participates actively in the training of model situations following the procedures that will be lit at lectures. In the seminar, students also discuss the timeliness and necessity of social services planning and implementation of social service quality standards.
  1. Supervision, Balint groups.
  2. SWOT analysis.
  3. Transformation of residential social services.
  4. Creating a basic charter, organizational rules and orders.
  5. Formation and strengthening organizational structures KPSS.
  6. Training methods of identifying user needs.
  7. Communication with the public.
  8. Training targets the creation of a community action plan for social services.
  9. Training creation goals, mission and principles of social services.
  10. Training techniques of negotiation with the prospective service.
  11. Practicing build contract for the provision of social services.
  12. Training the creation of individual planning of social services.
  

Literature

required literature
• PILÁT, M. Komunitní plánování sociálních služeb v současné teorii a praxi. Praha: Portál, 2015. ISBN 978-80-262-0932-4. info
• ČÁMSKÝ, P., SEMBDNER, J., KRUTILOVÁ, D. Sociální služby v ČR v teorii a praxi. Praha: Portál, 2011. ISBN 978-80-262-0027-7. info
• MATOUŠEK, O., et al. Sociální služby. Praha: Portál, 2007. ISBN 978-80-7367-310-9. info

recommended literature
• KRUTILOVÁ, D., ČÁMSKÝ, P., SEMBDNER.J., SLADKÝ, P. Manuál pro tvorbu a zavádění standardů kvality poskytovaných sociálních služeb. URL info
• MATOUŠEK, O. a kol. Encyklopedie sociální práce. Praha: Portál, 2013. ISBN 978-80-262-0366-7. info
• JANÁK, D., PILÁT, M. Vývoj právních norem k sociální k sociální péči a sociálním službám v Československu a v České republice od roku 1956. In KRAJČÍK, V., JANÁK., D. ml. a kol. Mikropodnikání v sociálních službách. Ostrava-Opava: Vysoká škola podnikání a.s. a Sle, 2012. ISBN 80-72-48-766-0. info
• PILÁT, M. Příklad zapojování uživatelů sociálních služeb do procesu komunitního plánování. Sociální práce/sociálná práca. ročník 9, č. 1, s. 147-149, 2009. info
• KRUTILOVÁ, D., ČÁMSKÝ, P., SEMBDNER, J. Sociální služby. Tvorba a zavádění Standardů kvality poskytovaných sociálních služeb. Praha: Vydáno ve spolupráci s Asociací poskytova, 2009. ISBN 978-80-254-3427-7. info
• ČERMÁKOVÁ, K., JOHNOVÁ, M. (eds.). Zavádění standardů kvality sociálních služeb do praxe. Průvodce poskytovatele. Praha: Ministerstvo práce a sociálních věcí, 2002. ISBN 80-86552-45-4. info

Teaching methods

Lecturing
Presentation of seminar work

Assessment methods

Exam
Credit

Language of instruction

Czech

Further comments (probably available only in Czech)

The course can also be completed outside the examination period.

Teacher's information

The condition for obtaining credit is processing a paper in minimum extent of 7 pages on a topic that the student chooses from syllabus of lectures or seminars object. Literature from which students will draw, will be a minimum range of 3 degrees from the circle of literature and basic 1 title from the circle of literature recommended. The basic criterion for assessing the quality of paper will demonstrate the ability to work with texts, with an emphasis on linking suitable individual authors propositions into a coherent logical framework and the ability to translate theoretical knowledge into practice. STAT students surrendered at least two weeks before the start of the credit week that the teacher had the opportunity to work to evaluate and possibly return to reprocessing via e-mail. The consultations (personal, electronic) student may use the time for resolving ambiguities in the processing tasks.

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