OPF:CVAPN15 Professional Language for Hote - Course Information
CVAPN15 Professional Language for Hotel Services - German - 5th Part
School of Business Administration in KarvinaSummer 2015
- Extent and Intensity
- 0/2/0. 2 credit(s). Type of Completion: z (credit).
- Teacher(s)
- Mgr. Marta Banková (seminar tutor)
PhDr. Hanne-Lore Bobáková, Ph.D. (seminar tutor)
PhDr. Janusz Karpeta, Ph.D. (seminar tutor)
Mgr. Michaela Kryšpínová (seminar tutor)
Mgr. Blanka Mikolajková (seminar tutor) - Guaranteed by
- PhDr. Hanne-Lore Bobáková, Ph.D.
Department of Tourism and Leisure Activities – School of Business Administration in Karvina
Contact Person: PhDr. Janusz Karpeta, Ph.D. - Prerequisites
- For completing the course there are no other requirements necessary, the course can be enrolled independently on other courses.
- Course Enrolment Limitations
- The course is also offered to the students of the fields other than those the course is directly associated with.
- fields of study / plans the course is directly associated with
- Hotel Industry (programme OPF, B6503GAHOT)
- Course objectives
- Course objectives: Level B 2.1 intermediate - upper-intermediate (professional language) The aim of the course is to familiarize students with all the situations which employees of hotels and tourist facilities come in contact with, and teach them to successfully cope with these situations. In the foreground of the teaching process there are competencies for professional conduct by acquiring expertise and social skills on examples from the field of tourism. The course also includes training strategies in the lexical and grammar areas, as well as reading, writing, listening comprehension and speaking with an emphasis on intercultural competence.
- Syllabus
- 1. Welcoming guests at the reception and registration
2. Service in the café, the restaurant and the room
3. Giving information to guests and people interested
4. Describing hotels
5. Information about hotel services
6. Telephone service in the hotel
7. Complaints
8. Tours, travel
9. Conveying cultural offerings
10. Car rental and other services
11. Food in the hotel
12. Billing
13. Bidding farewell to the guests
- 1. Welcoming guests at the reception and registration
- Literature
- Teaching methods
- Seminar classes
- Assessment methods
- Credit
- Language of instruction
- German
- Further comments (probably available only in Czech)
- The course can also be completed outside the examination period.
- Teacher's information
- The course is completed with an ongoing written or oral test and course credit test.
Students have the opportunity to gain 100 points as a maximum, while for the credit they have to obtain at least 60 points. Students who are repeating the course are not required to have a 60% attendance.
The course can be enrolled independently on other courses.
- Enrolment Statistics (Summer 2015, recent)
- Permalink: https://is.slu.cz/course/opf/summer2015/CVAPN15