CVABKNS2 German for Tourism 2

School of Business Administration in Karvina
Summer 2017
Extent and Intensity
0/0. 4 credit(s). Type of Completion: z (credit).
Teacher(s)
PhDr. Hanne-Lore Bobáková, Ph.D. (seminar tutor)
Guaranteed by
PhDr. Hanne-Lore Bobáková, Ph.D.
Department of Tourism and Leisure Activities – School of Business Administration in Karvina
Contact Person: PhDr. Janusz Karpeta, Ph.D.
Prerequisites
The course can be enrolled following the completion of BENS1 (German for Tourism 1).
Course Enrolment Limitations
The course is also offered to the students of the fields other than those the course is directly associated with.
fields of study / plans the course is directly associated with
Course objectives
The aim of the course is to build on the skills learned in the previous section and deepen vocabulary of terminology in tourism, the active use of grammar, practicing and developing the skills of speaking, listening, reading and writing in the field of tourism on the basis of authentic written materials and audio recordings at the B2 level. Emphasis is put on an accurate acquirement of important information on the basis of listening and conversational readiness for receiving and processing tour orders, in resolving complaints and problem solving situations. The emphasis is on language training with the conscious use of language in terms of the adequacy of the situation and at the same time prepare students for solving professional problems in a foreign language.
Syllabus
  • 1. Business letters: external form and layout
    2. Enquiry
    3. Offer
    4. Counteroffer
    5. Refusal
    6. Reservation
    7. Confirmation of the reservation
    8. Making changes and confirmation
    9. Cancellation
    10. Billing
    11. Information about hotel services
    12. Complaint
    13. Handling complaints
Literature
    required literature
  • Höppnerová Věra. Deutsch im Tourismus. Praha, 2008. ISBN 978-80-86929-41-5. info
  • Lévy-Hillerich, D. Kommunikation im Tourismus. Plzeň: Fraus, 2004. ISBN 80-7238-298-5. info
  • Barberis, P., Bruno, E. Deutsch im Hotel - Korrespondenz. Ismaning: Max Hueber, 2001. ISBN 3-19-001647-X. info
  • Balcar, B. Slovník cestovního ruchu. Domažlice: Resonance, 2001. ISBN 80-902812-0-6. info
  • BARBERIS, P., BRUNO, E. Deutsch im Hotel - Gespräche führen. Ismaning: Max Hueber Verlag, 2000. ISBN 3-19-001646-1. info
    recommended literature
  • Bobáková, H.L., Mozielowská, K. Cvičebnice profesní němčiny 1. Karviná, 2011. ISBN 978-80-7248-642-7. info
  • Bobáková, H.L., Mozielowská, K. Slovník profesní němčiny. Karviná, 2011. ISBN 978-80-7248-641-0. info
Teaching methods
Seminar classes
Assessment methods
Combined exam
EXAM
Language of instruction
German
Further comments (probably available only in Czech)
The course can also be completed outside the examination period.
Information on the extent and intensity of the course: Seminář 12 HOD/SEM.
Teacher's information
Requirements on student:
The course is finished by the course-credit.
Students will prepare a speech for the oral ongoing test to one of the above topics in the curriculum, which is evaluated by the teacher in the range from 0 to 20 points depending on the level of the speech. The written test is set at 20 points, the credit test at 60 points. Successful completion of the course is determined by obtaining at least 60 points out of 100 possible points.
ActivityDifficulty [h]
Konzultace6
Ostatní studijní zátěž78
Seminář6
Zápočet30
Summary120
The course is also listed under the following terms Winter 2015, Summer 2016, Winter 2016, Winter 2017, Summer 2018, Winter 2018, Summer 2019.
  • Enrolment Statistics (Summer 2017, recent)
  • Permalink: https://is.slu.cz/course/opf/summer2017/CVABKNS2