CVAPN23 German 2 - Part 3

School of Business Administration in Karvina
Winter 2016
Extent and Intensity
0/2/0. 2 credit(s). Type of Completion: z (credit).
Teacher(s)
PhDr. Hanne-Lore Bobáková, Ph.D. (seminar tutor)
PhDr. Janusz Karpeta, Ph.D. (seminar tutor)
Guaranteed by
PhDr. Hanne-Lore Bobáková, Ph.D.
Department of Tourism and Leisure Activities – School of Business Administration in Karvina
Contact Person: PhDr. Janusz Karpeta, Ph.D.
Prerequisites
Students may enroll part 3, if he/she successfully completed parts 1 and 2, or if he/she is studying parts 2 and 3 at the same time.
Course Enrolment Limitations
The course is also offered to the students of the fields other than those the course is directly associated with.
fields of study / plans the course is directly associated with
Course objectives
Course objectives: Level B 1.1 intermediate The course is directed to the acquisition of knowledge and skills sufficient to address the fundamental situations in the sphere of general and/or professional language. The course forms with students the language habits, so that after its completion students will be able to understand the normal social expressions and apply them, and if the speaker speaks slowly and clearly then they will respond correspondingly in common everyday situations. It focuses on possible situations, which hotel and tourist facilities employees get in contact with. In the foreground of the learning process there is the competence for professional conduct by obtaining expertise and social skills on the examples from the field of tourism. Part of the course are the training strategies in the lexical-grammatical, reading comprehension, writing, listening comprehension and speaking areas with an emphasis on intercultural competence.
Syllabus
  • 1. Welcoming guests at the reception and registration
    2. Service in the café, the restaurant and the room
    3. Giving information to guests and people interested
    4. Describing hotels
    5. Information about hotel services
    6. Telephone service in the hotel
    7. Complaints
    8. Tours, travel
    9. Conveying cultural offerings
    10. Car rental and other services
    11. Food in the hotel
    12. Billing
    13. Bidding farewell to the guests
Literature
    required literature
  • BARBERIS, P., BRUNO, E. Deutsch im Hotel - Gespräche führen. Ismaning: Max Hueber Verlag, 2000. ISBN 3-19-001646-1. info
Teaching methods
Seminar classes
Assessment methods
Credit
Language of instruction
German
Further comments (probably available only in Czech)
The course can also be completed outside the examination period.
Teacher's information
The course is completed with an ongoing written or oral test and course credit test.
Students have the opportunity to gain 100 points as a maximum, while for the credit they have to obtain at least 60 points. Students who are repeating the course are not required to have a 60% attendance.
Students may enroll part 3, if he/she successfully completed parts 1 and 2, or if he/she is studying parts 2 and 3 at the same time.
The course is also listed under the following terms Winter 2014, Summer 2015, Winter 2015, Summer 2016, Summer 2017, Winter 2017, Summer 2018, Winter 2018, Summer 2019.
  • Enrolment Statistics (Winter 2016, recent)
  • Permalink: https://is.slu.cz/course/opf/winter2016/CVAPN23