CVABPNCR Základy němčiny pro cestovní ruch

School of Business Administration in Karvina
Winter 2021
Extent and Intensity
0/2/0. 5 credit(s). Type of Completion: z (credit).
Teacher(s)
PhDr. Hanne-Lore Bobáková, Ph.D. (seminar tutor)
Guaranteed by
PhDr. Hanne-Lore Bobáková, Ph.D.
Department of Tourism and Leisure Activities – School of Business Administration in Karvina
Contact Person: PhDr. Janusz Karpeta, Ph.D.
Timetable of Seminar Groups
CVABPNCR/01: Thu 14. 10. 13:55–14:15 VC010, H. Bobáková
Prerequisites
FAKULTA ( OPF ) && TYP_STUDIA ( B ) && FORMA ( P )
These are not specified.
Course Enrolment Limitations
The course is offered to students of any study field.
The capacity limit for the course is 20 student(s).
Current registration and enrolment status: enrolled: 1/20, only registered: 0/20
Course objectives
The aim of the course is to acquire theoretical knowledge and practical skills in the field of communication in tourism.
Learning outcomes
Upon completion of the course, the student will be able to: - use vocabulary in a specific context, - communicate on the topics specified in the course syllabus.
Syllabus
  • room reservation 1.Hotel correspondence for reservations. 2. inquiry Receive usual correspondence for inquiries. 3. hotel guest pick up Provide information on hotel guest pick-up. Respond to requests. 4. dissatisfied customers Reassure dissatisfied guests and find solutions. Respond to complaints. Addressing and responding to someone. Giving location information. Giving information about the weather. 5. travel offer Types of vacations, offering a trip, at a travel agency. 6. cancellations Reasons for cancellations, responses to cancellations. 7. telephone calls Spelling chart, making telephone calls. 8. hotel evaluation Guest questionnaire, location, quality, comfort, satisfaction. 9. invoices Making out invoices, payment price, unit price, overnight stay, method of payment.
Literature
    required literature
  • HÖPPNEROVÁ, V. Deutsch im Tourismus - Němčina pro pracovníky cestovního ruchu. Praha: Ekopress, 2014. ISBN 978-80-8786-808-8. info
  • HIIEMÄE, M. Němčina v obchodní praxi - Deutsch im Geschäftsleben: Korrespondenz, Telefongespräche. Praha: Leda, 2014. ISBN 80-7335-059-9. info
  • BARBERIS, P. a E. BRUNO. Deutsch im Hotel - Gespräche führen. Ismaning: Max Hueber Verlag, 2006. ISBN 3-19-001646-1. info
  • BARBERIS, P. a E. BRUNO. Deutsch im Hotel - Korrespondenz. Ismaning: Max Hueber Verlag, 2005. ISBN 3-19-001646-. info
  • LEVY-HILLERICH, D. Kommunikation im Turismus. Fraus, 2004. ISBN 0-7238-297-7. info
    recommended literature
  • Unterstützung des Unterrichts im Rahmen von LMS Moodle (Präsentation von Vorlesungen, Studienunterstützungen, Ergänzungstexte). info
  • BOBÁKOVÁ, Hanne-Lore. Cizojazyčná příprava NJ 1 - Wirtschaftsdeutsch 1: Distanční studijní text. Karviná: Slezská univerzita v Opavě, Obchodně podnikatelská fakulta v Karviné, 2017. info
  • BOBÁKOVÁ, H. Wirtschaftsdeutsch 2. Karviná: SU OPF, 2013. ISBN 978-80-7248-964-0. info
  • BOBÁKOVÁ, H. Wirtschaftsdeutsch 3. Karviná: SU OPF, 2013. ISBN 978-80-7248-827-8. info
  • BOBÁKOVÁ, H. a K. MOZIELOWSKÁ. Cvičebnice profesní němčiny 1. Karviná: SU OPF, 2011. ISBN 978-80-7248-642-7. info
  • BERGLOVÁ, E. Moderní gramatika němčiny. Plzeň: Fraus, 2002. ISBN 80-7238-144-X. info
Teaching methods
lectures, class discussion, group projects, presentations, homework, reading.
Assessment methods
oral test, written test, credit test
Language of instruction
Czech
Further comments (probably available only in Czech)
Study Materials
The course can also be completed outside the examination period.
General note: Individuální studijní zátěž.
Teacher's information
Student Requirements: Compulsory participation in seminars 60%. Assessment methods: Oral midterm (20% assessment), written midterm (20% assessment), final exam (60% assessment).
The course is also listed under the following terms Winter 2019, Winter 2020.
  • Enrolment Statistics (recent)
  • Permalink: https://is.slu.cz/course/opf/winter2021/CVABPNCR