OPF:CVABKJA3 Professional English 3 - Course Information
CVABKJA3 Professional English 3
School of Business Administration in KarvinaWinter 2022
- Extent and Intensity
- 0/0/12. 3 credit(s). Type of Completion: z (credit).
- Teacher(s)
- Mgr. Eva Gawlasová (seminar tutor)
- Guaranteed by
- Mgr. Martina Chylková
Department of Tourism and Leisure Activities – School of Business Administration in Karvina
Contact Person: PhDr. Janusz Karpeta, Ph.D. - Timetable of Seminar Groups
- CVABKJA3/01: Fri 23. 9. 13:05–13:25 A217, E. Gawlasová
- Prerequisites
- FAKULTA(OPF) && TYP_STUDIA(B) && FORMA(K) && ( CVABKJA1 Professional English 1 || CVABPJA1 Professional English 1 ) && !NOWANY( CVABKJN1 Professional German 1 , CVABKJN2 Professional German 2 , CVABKJN3 Professional German 3 , CVABKJN4 German for Academic Purposes 4 )
Prerequisites - information about course preconditions: The course may be enrolled independently on other courses. Students may enroll part 3, if he/she successfully completed parts 1 and 2, or if he/she is studying parts 2 and 3 at the same time. A student who has obtained a certificate from a foreign language with international validity, may ask for recognition according to the particular language level. - Course Enrolment Limitations
- The course is only offered to the students of the study fields the course is directly associated with.
The capacity limit for the course is 5 student(s).
Current registration and enrolment status: enrolled: 0/5, only registered: 0/5 - fields of study / plans the course is directly associated with
- there are 11 fields of study the course is directly associated with, display
- Course objectives
- The goal of the subject is to deepen the knowledge of general English and to introduce Professional English in common situations in professional environment to enable students to be ready for successful entering international labour market. All language skills are developed - speaking, reading, listening, and writing, with the emphasis to speaking.
- Learning outcomes
- After completing the course students will be able to use vocabulary needed for corporate culture, customer care, and career, to cope with office etiquette, to explain a corporate organigram, to name advantages/disadvantages of call centres, to present the four SWOT categories, to deal with problems in customer service - both in oral and written ways, to name common benefits and perks provided by companies, competencies and skills of an employee, to describe the role of social media in careers.
- Syllabus
- 1. Corporate culture ? Work culture and placements Company culture. Dress code. Office etiquette. Unwritten rules om the workplace. Past tenses and advice structures. A placement report. Report structure. 2. Corporate culture ? Work organization and responsibility Company departments. Job titles. Ways of describing responsibilities. Words relating to work organization. Organigram. Meetings one-to-one. Adjectives to describe behaviour. Diplomatic expressions. 3. Customer support ? Call centres Customer service technology. A SWOT chart. Outsourcing. Questions and instructions. Yes/No questions. Wh- questions. Making requests. Giving instructions. 4. Customer support ? Customer service and telephoning, dealing with problems Personal qualities. Describing problems. Phrasal verbs for phoning. Golden rules of customer service. Dealing with problems by phone. Expressions for giving instructions. Handling a technical problem. Telephone language. Improving a conversation. 5. Careers ? Career choices Career, jobs and vocations. Managing your career. Job benefits. Present tenses. Gap years and career breaks. Applying for a placement. 6. Careers ? Job interviews Recruitment and employment verbs. Skills and qualities. Attending a job interview. Social networking in careers. Placement interviews.
- Literature
- required literature
- CHYLKOVÁ, Martina and Janusz KARPETA. Cizojazyčná příprava AJ3 (Language preparation AJ3). Karviná: SU OPF, 2018, 125 pp. info
- recommended literature
- VINCE, M. New Intermediate Language Practice with Key. Oxford, 2007. ISBN 9781405007689. info
- Aspinall, T., Bethel, G. Test your business vocabulary in use. Cambridge, 2007. ISBN 987-0-521-53254-9. info
- Bürger, J. Velký ekonomický slovník anglicko-český/ česko-anglický. Plzeň, 2007. ISBN 978-80-7238-639-0. info
- MURPHY, R. English Grammar in Use. Cambridge, 2006. ISBN 0521537622. info
- Dynda, A., Dyndová, E. Česko-anglický obchodní poradce. Praha, 2004. ISBN 80-7310-017-7. info
- Teaching methods
- tutorial
- Assessment methods
- ongoing tests - written 20 points/oral 20 points seminar work 10 points credit test 50 points 60% is needed to pass the course
- Language of instruction
- English
- Further comments (probably available only in Czech)
- Study Materials
The course can also be completed outside the examination period.
Information on the extent and intensity of the course: Seminář 12 HOD/SEM.
- Enrolment Statistics (Winter 2022, recent)
- Permalink: https://is.slu.cz/course/opf/zima2022/CVABKJA3