Seminární skupiny 02 a 07 předmětu Angličtina 1

Blok 3 Customer satisfaction

Customer satisfaction


KEYWORDS

asset, feedback, implement,  internal systems, measurement, principle, provide, satisfaction, satisfy,  training, attachment,  enclosure, heading, margin, memo, punctuation, recipient, salutation,afford, avoid, bcc, cc, efficient, forward, include, inquiry, purpose, receive, reply

YOU WILL GAIN

  • language skills to be able to define the principles of customer care
  • skills for written business communication
  • language skills for the use of adjectives correctly

    • YOU WILL

  • practise vocabulary for the topic Customer care
  • learn to explain the principles of customer service
  • practice writing emails
  • study comparative/superlative adjectives

    • Units 3 - 5  Customer satisfaction

    (pp. 47-89 )

    Vocabulary

    asset, feedback, implement,  internal systems, measurement, principle, provide, satisfaction, satisfy,  training

    attachment,  enclosure, heading, margin, memo, punctuation, recipient, salutation

    afford, avoid, bcc, cc, efficient, forward, include, inquiry, purpose, receive, reply,

    Principles for complete customer service

    Offers, requests

    Writing business letters

    Writing business emails

    Common abbreviations

    Comparative and superlative forms of adjectives

    Present Continuous, Present Passive


    PRESENTATIONS

    3 Cizojazycna priprava
    4 Cizojazycna priprava
    5 Cizojazycna priprava
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