ULGATLA013 Social and diplomatic protocol

Faculty of Philosophy and Science in Opava
Summer 2019
Extent and Intensity
1/1/0. 2 credit(s). Type of Completion: z (credit).
Teacher(s)
Ing. Dagmar Zorková, Ph.D. (lecturer)
Ing. Dagmar Zorková, Ph.D. (seminar tutor)
Ing. Jana Stuchlíková (seminar tutor)
Guaranteed by
Ing. Dagmar Zorková, Ph.D.
Centrum interdisciplinárních studií – Faculty of Philosophy and Science in Opava
Course Enrolment Limitations
The course is also offered to the students of the fields other than those the course is directly associated with.
fields of study / plans the course is directly associated with
Course objectives
The aim of the course is mainly to deepen the knowledge of the students in the area of social intercourse and etiquette aimed at the communication with clientele. Future managers in spas and tourism should be well informed of this issue regarding domestic as well as foreign guests. The students will learn to respect the rules of social intercourse when organising business dealings. The will also learn the importance of diplomatic protocol and other aspects necessary when organising events for foreign clientele.
Syllabus
  • 1. Social intercourse - importance and basic principles
    2. Etiquette - its obligatory character and contemporary level of social behaviour
    3. Mutual contact of people and their communication
    4. Basic rules in business intercourse
    5. Planning, organisation and conducting business dealing
    6. Business trips as a basis for company success
    7. Social events - planning, organisation and rules
    8. Habits of foreigners, national mentality, cross-cultural/regional differences
    9. Diplomatic protocol - concept, importance, diplomatic corps, diplomatic privileges
    10. Bases of diplomatic practice, establishing diplomatic missions
    11. Consular authorities and consuls
Literature
    recommended literature
  • GULLOVÁ, S. Mezinárodní obchodní a diplomatický protokol. Praha, 2011. info
  • ŠMEJKAL, V. - BACHRACHOVÁ, H. Lexikon společenského chování. 4. dopl. a aktuali vyd. Praha, 2008. info
  • RÝZNAR, L. Společenský protokol v různých kulturách aneb Místní zvyklosti důležité pro pracovní kontakty. Kunovice, 2008. info
  • ŠMEJKAL, V. - BACHRACHOVÁ, H. Velký lexikon společenského chování. Praha, 2007. info
  • HEINZOVÁ, K., HORKÝ, E. Culture, Culture values and religions. Karviná, 2007. info
  • ŠŤASTNÝ, V. A KOL. Etiketa aneb Společenké chování v profesním styku. Praha, 2005. info
  • ŠRONĚK, I. Kultura v mezinárodním podnikání. Praha: Grada Publishing, 2001. ISBN 80-247-0012-3. info
Language of instruction
Czech
Further comments (probably available only in Czech)
The course can also be completed outside the examination period.
Teacher's information
- active participation in seminars
- written essay - topic assigned by the lecturer
- written test in the extent of the given literature and the content of lectures and seminars
The course is also listed under the following terms Summer 2013, Summer 2014, Summer 2015, Summer 2016, Summer 2017, Summer 2018, Summer 2020, Summer 2021, Summer 2022, Summer 2023, Summer 2024.
  • Enrolment Statistics (Summer 2019, recent)
  • Permalink: https://is.slu.cz/course/fpf/summer2019/ULGATLA013