CVAPN24 German 2 - Part 4

School of Business Administration in Karvina
Summer 2017
Extent and Intensity
0/2/0. 3 credit(s). Type of Completion: zk (examination).
Teacher(s)
PhDr. Hanne-Lore Bobáková, Ph.D. (seminar tutor)
PhDr. Janusz Karpeta, Ph.D. (seminar tutor)
Guaranteed by
PhDr. Hanne-Lore Bobáková, Ph.D.
Department of Tourism and Leisure Activities – School of Business Administration in Karvina
Contact Person: PhDr. Janusz Karpeta, Ph.D.
Prerequisites
Students may enroll part 4, if he/she successfully completed parts 1, 2 and 3, or if he/she is studying parts 3 and 4 at the same time.
Course Enrolment Limitations
The course is also offered to the students of the fields other than those the course is directly associated with.
fields of study / plans the course is directly associated with
Course objectives
Course objectives: Level B 1.2 intermediate The course covers all phases of the correspondence between the hotel, guests and travel agencies, the emphasis is put on modern style of written communication. Exercises are practice-oriented and lead to successful reading comprehension and effective written means of communication with regard to modern communication media. The course is aimed at the acquisition of knowledge and skills sufficient to address the situations in the sphere of general and / or professional language. The course forms foreign language habits with students so that after its completion they will be able to understand the normal expressions of social contact and be able to apply them, along with reacting in everyday situations. It focuses on the possible situations that the hotel staff and tourist facilities come into contact with. In the foreground of the learning process there are competencies for professional conduct by acquiring expertise and social skills on examples from the field of tourism. The course also includes training strategies in the lexical, grammar, reading comprehension, writing, listening comprehension and speaking areas with an emphasis on intercultural competence.
Syllabus
  • 1. Business letter: Formal aspects of the letter layout
    2. Enquiry
    3. Business license and / or proof
    4. Counter offer
    5. Declining answer
    6. Order
    7. Order confirmation
    8. Making changes and confirming
    9. Cancellation
    10. Billing
    11. Information on hotel services
    12. Complaint
    13. Handling a complaint

Literature
    required literature
  • BARBERIS, P., BRUNO, E. Deutsch im Hotel - Korrespondenz. Ismaning: Max Hueber Verlag, 2001. ISBN 3-19-001647-X. info
  • BARBERIS, P., BRUNO, E. Deutsch im Hotel - Gespräche führen. Ismaning: Max Hueber Verlag, 2000. ISBN 3-19-001646-1. info
Teaching methods
Seminar classes
Assessment methods
Test
Language of instruction
German
Further comments (probably available only in Czech)
The course can also be completed outside the examination period.
Teacher's information
https://elearning.opf.slu.cz/course/view.php?id=240
The course is finished by the exam. Students who are repeating the course are not required to have a 60% attendance.
Students may enroll part 4, if he/she successfully completed parts 1, 2 and 3, or if he/she is studying parts 3 and 4 at the same time.
The course is also listed under the following terms Winter 2014, Summer 2015, Winter 2015, Summer 2016, Winter 2016, Winter 2017, Summer 2018, Winter 2018, Summer 2019.
  • Enrolment Statistics (Summer 2017, recent)
  • Permalink: https://is.slu.cz/course/opf/summer2017/CVAPN24