CVABKJA3 Professional English 3

School of Business Administration in Karvina
Summer 2022
Extent and Intensity
0/0/12. 3 credit(s). Type of Completion: z (credit).
Teacher(s)
Mgr. Eva Gawlasová (seminar tutor)
Guaranteed by
Mgr. Martina Chylková
Department of Tourism and Leisure Activities – School of Business Administration in Karvina
Contact Person: PhDr. Janusz Karpeta, Ph.D.
Timetable of Seminar Groups
CVABKJA3/01: Fri 4. 3. 9:45–11:20 B208, Fri 25. 3. 9:45–11:20 B208, Fri 22. 4. 9:45–11:20 B208, E. Gawlasová
CVABKJA3/03: Fri 4. 3. 11:25–13:00 B208, Fri 25. 3. 11:25–13:00 B208, Fri 22. 4. 11:25–13:00 B208, E. Gawlasová
CVABKJA3/04: Thu 3. 3. 13:55–15:30 VC010, Thu 24. 3. 13:55–15:30 VC010, Thu 21. 4. 13:55–15:30 VC010, E. Gawlasová
Prerequisites (in Czech)
FAKULTA(OPF) && TYP_STUDIA(B) && FORMA(K) && ( CVABKJA1 Professional English 1 || CVABPJA1 Professional English 1 )
Course Enrolment Limitations
The course is only offered to the students of the study fields the course is directly associated with.

The capacity limit for the course is 163 student(s).
Current registration and enrolment status: enrolled: 0/163, only registered: 0/163
fields of study / plans the course is directly associated with
there are 11 fields of study the course is directly associated with, display
Course objectives
The goal of the subject is to deepen the knowledge of general English and to introduce Professional English in common situations in professional environment to enable students to be ready for successful entering international labour market. All language skills are developed - speaking, reading, listening, and writing, with the emphasis to speaking.
Learning outcomes
After completing the course students will be able to use vocabulary needed for corporate culture, customer care, and career, to cope with office etiquette, to explain a corporate organigram, to name advantages/disadvantages of call centres, to present the four SWOT categories, to deal with problems in customer service - both in oral and written ways, to name common benefits and perks provided by companies, competencies and skills of an employee, to describe the role of social media in careers.
Syllabus
  • 1. Corporate culture ? Work culture and placements Company culture. Dress code. Office etiquette. Unwritten rules om the workplace. Past tenses and advice structures. A placement report. Report structure. 2. Corporate culture ? Work organization and responsibility Company departments. Job titles. Ways of describing responsibilities. Words relating to work organization. Organigram. Meetings one-to-one. Adjectives to describe behaviour. Diplomatic expressions. 3. Customer support ? Call centres Customer service technology. A SWOT chart. Outsourcing. Questions and instructions. Yes/No questions. Wh- questions. Making requests. Giving instructions. 4. Customer support ? Customer service and telephoning, dealing with problems Personal qualities. Describing problems. Phrasal verbs for phoning. Golden rules of customer service. Dealing with problems by phone. Expressions for giving instructions. Handling a technical problem. Telephone language. Improving a conversation. 5. Careers ? Career choices Career, jobs and vocations. Managing your career. Job benefits. Present tenses. Gap years and career breaks. Applying for a placement. 6. Careers ? Job interviews Recruitment and employment verbs. Skills and qualities. Attending a job interview. Social networking in careers. Placement interviews.
Literature
    recommended literature
  • VINCE, M. New Intermediate Language Practice with Key. Oxford, 2007. ISBN 9781405007689. info
  • Aspinall, T., Bethel, G. Test your business vocabulary in use. Cambridge, 2007. ISBN 987-0-521-53254-9. info
  • Bürger, J. Velký ekonomický slovník anglicko-český/ česko-anglický. Plzeň, 2007. ISBN 978-80-7238-639-0. info
  • MURPHY, R. English Grammar in Use. Cambridge, 2006. ISBN 0521537622. info
  • Dynda, A., Dyndová, E. Česko-anglický obchodní poradce. Praha, 2004. ISBN 80-7310-017-7. info
Teaching methods
tutorial
Assessment methods
ongoing tests - written 20 points/oral 20 points seminar work 10 points credit test 50 points 60% is needed to pass the course
Language of instruction
English
Further comments (probably available only in Czech)
Study Materials
The course can also be completed outside the examination period.
Information on the extent and intensity of the course: Seminář 12 HOD/SEM.
The course is also listed under the following terms Winter 2015, Summer 2016, Winter 2016, Summer 2017, Winter 2017, Summer 2018, Winter 2018, Summer 2019, Winter 2019, Summer 2020, Winter 2020, Summer 2021, Winter 2021, Winter 2022, Summer 2023, Winter 2023, summer 2024.
  • Enrolment Statistics (Summer 2022, recent)
  • Permalink: https://is.slu.cz/course/opf/summer2022/CVABKJA3