KOM516 Corporate Communication

Obchodně podnikatelská fakulta v Karviné
zima 2007
Rozsah
0/2/0. 4 kr. Ukončení: zk.
Vyučující
PhDr. Janusz Karpeta, Ph.D. (cvičící)
Garance
PhDr. Janusz Karpeta, Ph.D.
Katedra cestovního ruchu a volnočasových aktivit – Obchodně podnikatelská fakulta v Karviné
Omezení zápisu do předmětu
Předmět je nabízen i studentům mimo mateřské obory.
Mateřské obory/plány
Osnova
  • Structure of the Course:
    1. The basis and features of the corporate communication
    The differences between the corporate communication and the everyday communication, features of the corporate communication. Communication as a part of the soft quality firm. The optimisation of the corporate communication, communication training of the company employees.
    2. Communication corporate image
    The basis of the communication image and identity of a company. Elements of the communication company image (oral and written). A graphic company manual. The formation of the communication image of the company.
    3. Communication corporate network
    Relationship of organisational and communicative structures of a company. Types of communication networks in a company and their qualities. Non-official communication networking in a company.
    4. Communication channels and communication media
    Basic types of communication channels and media. Effectiveness of communication channels and media. Selection criteria for suitable media.
    5. Forms of corporate communications
    Basic types of oral and written communication in a company, their formation and evaluation. Direct and mediated communication. Internal and external company communication. Horizontal and vertical communication.
    6. Corporate presentation
    Presentation forms with respect to the creation of the communicative company image. Principles of a company presentation. Presentation training with applications of modern techniques.
    7. Intercultural corporate communication
    Communication in the period of globalisation. Communication in the monolingual and multilingual company. Ways of overcoming the communication barriers in the multilingual company. Communication structure in the multilingual company.
    8. Communication in the small and medium-sized enterprise
    Specific communication in the small and medium-sized enterprise. Communication problems in the small and medium-sized enterprise. Optimisation of communication in small and medium-sized enterprise.
    9. Standardisation of corporate communication
    Meaning of standardisation in corporate communication, advantages and disadvantages of standardisation. Practice of oral and written patterns of communication behaviour in a company.
    10. Communication audit
    Concept of communication corporate audit. Aims of communication audit in the company. Stages of communication audit. Techniques of communication audit. Result assessment of communication audit.

    V rámci výuky kurzu a k jeho prezentaci jsou využívána elektronická média.
Literatura
    povinná literatura
  • MORREALE, S., BOVÉE, C. Excellent in Public Speaking. New York, 1998. ISBN 0-15-502182-6. info
  • LEVEL, D., GALLE, W. Managerial Communications. Homewood: Irwin, 1998. ISBN 0-256-03730-2. info
  • CZERNIAWSKA, F. Corporate Speak. The use of Language in Business. MacMillan London, 1997. ISBN 0-333-67477-4. info
    doporučená literatura
  • DE VITO, J. A. Základy mezilidské komunikace. Praha: Grada, 2001. ISBN 80-7169-988-8. info
  • HURST, B. Encyklopedie komunikačních technik. Praha: Grada, 1994. ISBN 80-85424-40-1. info
  • STALLARD, J, SMITH, R., PRICE, S. Business Communication. Illinois, 1989. ISBN 0-256-03169-X. info
Vyučovací jazyk
Angličtina
Informace učitele
Během výuky budou zadány dva průběžné testy a seminární práce. Uvedené aktivity jsou bodově ohodnoceny. Absolvování kurzu je uzavřeno zkouškou. Výsledná známka je dána součtem získaných bodů ze všech aktivit a výsledku závěrečné zkoušky.
Další komentáře
Předmět je dovoleno ukončit i mimo zkouškové období.
Předmět je zařazen také v obdobích léto 2008.