OPF:CVAPA15 Professional Language for Hote - Course Information

CVAPA15 Professional Language for Hotel Services - English - 5th Part

Extent and Intensity

0/2/0. 2 credit(s). Type of Completion: z (credit).

Teacher(s)

PhDr. Krystyna Heinz (seminar tutor)
Mgr. Martina Chylková (seminar tutor)
PhDr. Janusz Karpeta, Ph.D. (seminar tutor)

Guaranteed by

Department of Tourism and Leisure Activities – School of Business Administration in Karvina
Contact Person: PhDr. Janusz Karpeta, Ph.D.

Prerequisites

Prerequisites - other information about course preconditions:
There are no requirements of the course and the course is not dependable on other courses.

Course Enrolment Limitations

The course is also offered to the students of the fields other than those the course is directly associated with.

fields of study / plans the course is directly associated with

• Hotel Industry (programme OPF, B6503GAHOT)

Course objectives

Course objectives: Level B 2.1 intermediate - upper-intermediate (professional language) The aim of this course is to strengthen and enlarge the vocabulary with tourism terminology, to use in active way knowledge of grammatical structures, practice and development of speaking, listening, reading and writing in tourism using authentic written materials and recordings on the level B2 (upper - intermediate). The emphasis is put on the ability to recognize essential information based on listening and to be flexible in conversations dealing with accepting tour orders, complains and other problem solving situations. The emphasis is put on the preparation for conscious language usage suitable for given situations and solving problems in a foreign language.

Syllabus

• 1. The History and Development of Tourism
  2. Tourist Attractions
  3. The Organization and Structure of Tourism
  4. Tourism Industry
  5. Travel Agents
  6. Needs of Travellers
  7. Tour Operator
  8. Negotiation, Complaints
  9. Air Travel
  10. Travelling by Plane
  11. Travel by Sea and River-Cruises and Ferries
  12. Traveling by Cruises
  13. Revision
  1. The History and Development of Tourism
  Key events of the history. Pioneers of tourism. Present Perfect and Past Tenses.
  2. Tourist Attractions
  Geography of tourism. Describing procedures. Present Simple Passive..
  3. The Organization and Structure of Tourism
  Statistical data on travelling and tourism. Describing graphs and statistics.
  4. Tourism Industry
  Jobs in tourism industry. Producing CV. Questions forms.
  5. Travel Agents
  Communication competence of the travel agent. Types of holidays. Booking, comparing facilities. Meeting needs of travellers. Language of suggestion, recommendation.., obligation nad permission. Visa requirements.
  6. Needs of Travellers
  Work with a client. Arranging visa and filling forms.. Telephone language. Language of obligation nad permission.
  7. Tour Operator
  Communication skills of the tour operator. The role of tour operators and a travel agents. Arranging the meeting, responding to points.
  8. Negotiation, Complaints
  Strategy and technique of negotiation. Dealing with complaints. Filling customs forms and travel forms. Responding to complaints, apologizing.
  9. Air Travel
  Announcements and airport procedures. Terminology of air travel.. Cabin crew procedure, explaining the procedure. Sequence linkers.
  10. Travelling by Plane
  Giving precise information to clients. Documents of air travelling. Customs regulations. Flight attendant job interview. Indirect questions.
  11. Travel by Sea and River-Cruises and Ferries
  Terminology of traveling by sea and river-cruises and ferries. Information on sea travel and connections. Giving information. Passive voice..
  12. Traveling by Cruises
  Ticket information and itinerary. Travel arrangements. Future arrangements.
  13. Revision
  Solving situations - role play, practical usage of grammar and vocabulary.
  

Literature

required literature
• HARDING, K. Going International. Oxford University Press, 1998. ISBN 0-19-457400-8. info
• JACOB, M., STRUTT, P. English for International Tourism. Course Book, Workbook. Longman, 1997. info

Teaching methods

Seminar classes

Assessment methods

Credit

Language of instruction

English

Further comments (probably available only in Czech)

The course can also be completed outside the examination period.

Teacher's information

Requirements:
The course is completed by a course-credit through an ongoing written or oral tests and a final credit test. Students have the possibility to gain up to 100 points as maximum, whereas to gain the course-credit they must achieve at least 60 points. Students who repeat this part of the language do not have the obligation of 60% attendance.
The course is not dependable on other course.

• Enrolment Statistics (Winter 2018, recent)
  
• Permalink: https://is.slu.cz/course/opf/winter2018/CVAPA15