HALAŠKA, Michal and Roman ŠPERKA. Advantages of Application of Process Mining and Agent-Based Systems in Business Domain. In Smart Innovation, Systems and Technologies. Heidelberg: Springer Nature, 2018, p. 177-186. ISBN 978-331992030-6.
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Basic information
Original name Advantages of Application of Process Mining and Agent-Based Systems in Business Domain
Authors HALAŠKA, Michal (203 Czech Republic, belonging to the institution) and Roman ŠPERKA (703 Slovakia, belonging to the institution).
Edition Heidelberg, Smart Innovation, Systems and Technologies, p. 177-186, 10 pp. 2018.
Publisher Springer Nature
Other information
Original language English
Type of outcome Proceedings paper
Field of Study 10200 1.2 Computer and information sciences
Confidentiality degree is not subject to a state or trade secret
Publication form printed version "print"
WWW URL
RIV identification code RIV/47813059:19520/18:00011031
Organization unit School of Business Administration in Karvina
ISBN 978-331992030-6
Keywords in English process mining; MAREA; multi-agent systems; business; model; business process
Changed by Changed by: RNDr. Daniel Jakubík, učo 139797. Changed: 21/11/2019 15:04.
Abstract
Businesses and business decisions are getting driven by the information gained from the data more and more nowadays. The number of businesses supporting and managing their processes through the use of information systems and new technologies is growing every day. Even though, there is still a lot of rigidity in the implementation of new technologies. There is a great potential for the use of two of so far not so common disciplines in a business domain, which complement each other. That are process mining and multi-agent systems. Thus, in this paper, we are going to demonstrate the possible utilization of both process mining and multi-agent approaches in business domain. To demon-strate it, we use multi-agent simulator of trading company called MAREA. We analyzed implemented company model with the use of process mining. Process mining was used in two different ways. Firstly, to validate the workflow of the process model. Secondly, to analyze bottlenecks in company's business pro-cesses and the impact of marketing campaigns on these business processes.
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