2019
Benchmarking of contributory organizations within the framework of technical efficiency
RYLKOVÁ, Žaneta and Jarmila ŠEBESTOVÁBasic information
Original name
Benchmarking of contributory organizations within the framework of technical efficiency
Authors
RYLKOVÁ, Žaneta (203 Czech Republic, guarantor, belonging to the institution) and Jarmila ŠEBESTOVÁ (203 Czech Republic, belonging to the institution)
Edition
Engineering Management in Production and Services, 2019, 2543-6597
Other information
Language
English
Type of outcome
Article in a journal
Field of Study
50200 5.2 Economics and Business
Country of publisher
Poland
Confidentiality degree
is not subject to a state or trade secret
References:
RIV identification code
RIV/47813059:19520/19:A0000035
Organization unit
School of Business Administration in Karvina
EID Scopus
2-s2.0-85065057362
Keywords in English
contributory organizations; technical efficiency; Data Envelopment Analysis; comparable units
Changed: 27/4/2020 12:39, Ing. Petra Skoumalová
Abstract
In the original language
Most organizations, profit and non-profit alike, do not know how to evaluate and compare their efficiency. Retirement homes were selected for evaluation. The review focused on the technical efficiency for the years 2015-2017. Data Envelopment Analysis (DEA) was used as a specialised model tool for assessing the technical efficiency, performance or productivity of a group of homogenous or comparable production units based on selected inputs and outputs. Due to different types of inputs and outputs, the method was selected from among multi-criteria decision-making methods. The analysis confirmed the necessity to combine the DEA method with the quality of service assessment to be able to benchmark the real efficiency of service of a selected type of an organization.