ZAPLETALOVÁ, Šárka and Žaneta RYLKOVÁ. Knowledge of the EFQM Excellence Model: Case Study of Czech Enterprises. Scientific Papers of the University of Pardubice Series D. 2018, vol. 26, No 44, p. 257-268. ISSN 1211-555X.
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Basic information
Original name Knowledge of the EFQM Excellence Model: Case Study of Czech Enterprises
Authors ZAPLETALOVÁ, Šárka (203 Czech Republic, guarantor, belonging to the institution) and Žaneta RYLKOVÁ (203 Czech Republic, belonging to the institution).
Edition Scientific Papers of the University of Pardubice Series D, 2018, 1211-555X.
Other information
Original language English
Type of outcome Article in a journal
Field of Study 50204 Business and management
Country of publisher Czech Republic
Confidentiality degree is not subject to a state or trade secret
WWW URL
RIV identification code RIV/47813059:19520/18:A0000094
Organization unit School of Business Administration in Karvina
Keywords in English Business Excellence;EFQM Excellence Model;Czech Enterprises;Knowledge;Performance
Tags Reviewed
Changed by Changed by: Ing. Šárka Zapletalová, Ph.D., učo 49931. Changed: 6/1/2022 15:53.
Abstract
The excellence models provide a framework for understanding which levers we need to pull to achieve the results we want.EFQMbusiness modelis one of the models which deal with the assessment of the performance of an organization. The EFQM excellence model has a critical effect on the success, and competitiveness of Czech enterprises. The paper focuses on the EFQM business excellence models.The objective of this paper is to determine the level of knowledge of the EFQM excellence model by Czech enterprises. The study based on primary data collected from a recent survey of 210 Czech enterprises. The paper based on data collected in interviews with managers and founders of Czech enterprises. The enterprises included in the study are those enterprises that are incorporated in the Czech Republic. A total of 210 enterprises participated in the study, and the main primary data collection instrument was a questionnaire-interview. The findings of the statistical analysis show the influence of selected internal variables on the knowledge of the EFQM excellence model. Results of the research study confirm that level of knowledge of the EFQM excellence model in Czech enterprises is low
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