Detailed Information on Publication Record
2017
Education in Information Technology Focused on CRM Systems
JANÁKOVÁ, MilenaBasic information
Original name
Education in Information Technology Focused on CRM Systems
Authors
JANÁKOVÁ, Milena (203 Czech Republic, guarantor, belonging to the institution)
Edition
International Journal of Education and Learning Systems, 2017, 2367-8933
Other information
Language
English
Type of outcome
Článek v odborném periodiku
Field of Study
10201 Computer sciences, information science, bioinformatics
Country of publisher
United States of America
Confidentiality degree
není předmětem státního či obchodního tajemství
RIV identification code
RIV/47813059:19520/17:00010997
Organization unit
School of Business Administration in Karvina
Keywords in English
CRM; education; implementation; information technology; software; templates; visualization
Změněno: 7/2/2020 10:58, RNDr. Daniel Jakubík
Abstract
V originále
This paper focuses on education in IT (Information Technology) education and interest is oriented on CRM (Customer Relationship Management) systems. Customers are at the center of all companies and organizations; therefore, there is a natural interest in CRM systems. It is impossible to know all CRM systems, but it is possible to choose a CRM system for further education aimed at optimal implementation. Mentioned solution supports instant access and relies on a template where IT users set CRM requirements step by step. This template design is used to select a CRM system for further knowledge and implementation.