D 2017

FACEBOOK FAN PAGE ENGAGEMENT ANTECEDENTS AND CONSEQUENCES

KLEPEK, Martin

Základní údaje

Originální název

FACEBOOK FAN PAGE ENGAGEMENT ANTECEDENTS AND CONSEQUENCES

Autoři

KLEPEK, Martin (203 Česká republika, garant, domácí)

Vydání

Smolenice, Conference Proceedings from International Scientific Conference 7th - 8th November 2017 Congress Hall of the Slovak Academy of Science Smolenice, Slovak Republic, od s. 310-319, 10 s. 2017

Nakladatel

Faculty of Mass Media Communication, University of Ss. Cyril and Methodius in Trnava, Slovakia

Další údaje

Jazyk

angličtina

Typ výsledku

Stať ve sborníku

Obor

50204 Business and management

Utajení

není předmětem státního či obchodního tajemství

Forma vydání

elektronická verze "online"

Kód RIV

RIV/47813059:19520/17:00011021

Organizační jednotka

Obchodně podnikatelská fakulta v Karviné

ISBN

978-80-8105-918-6

Klíčová slova anglicky

Brand loyalty; Consumer engagement; Facebook; Social media; Social networks.
Změněno: 7. 2. 2020 10:58, RNDr. Daniel Jakubík

Anotace

V originále

Social networks provided companies with the possibility to nurture interactive communication with customers. The key determinant of success in organic reach on social networks is customer's engagement. The question is, what causes intensive usage and engagement on brand fan pages on Facebook. Functional and hedonic determinants exist. Functional value means that the consumer perceives content on the brand page as helpful, useful and practical. Alternatively, hedonic value consists aspects such as fun, excitement or entertainment. The whole model would not be completed without the consequence of engagement which is intentional brand loyalty. To answer the research question, quantitative survey research strategy was used to collect data from a representative sample of 454 respondents with the aim to validate the model. Results showed statistically significant correlations between all constructs. Thus, there are practical implications of presented findings in the conclusion
Zobrazeno: 29. 11. 2024 03:20