HALAŠKA, Michal and Roman ŠPERKA. Importance of Process Flow and Logic Criteria for RPA Implementation. In Jezic G., Chen-Burger J., Kusek M., Sperka R., Howlett R., Jain L. Smart Innovation, Systems and Technologies. Singapore: Springer, 2020, p. 221-231. ISSN 2190-3018. Available from: https://dx.doi.org/10.1007/978-981-15-5764-4_20.
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Basic information
Original name Importance of Process Flow and Logic Criteria for RPA Implementation
Authors HALAŠKA, Michal (203 Czech Republic, belonging to the institution) and Roman ŠPERKA (703 Slovakia, guarantor, belonging to the institution).
Edition Singapore, Smart Innovation, Systems and Technologies, p. 221-231, 11 pp. 2020.
Publisher Springer
Other information
Original language English
Type of outcome Proceedings paper
Field of Study 50204 Business and management
Country of publisher Singapore
Confidentiality degree is not subject to a state or trade secret
Publication form printed version "print"
WWW URL
RIV identification code RIV/47813059:19520/20:A0000135
Organization unit School of Business Administration in Karvina
ISSN 2190-3018
Doi http://dx.doi.org/10.1007/978-981-15-5764-4_20
Keywords in English RPA; Process mining; Process enhancement; Process analysis
Tags International impact, Reviewed
Changed by Changed by: doc. RNDr. Ing. Roman Šperka, Ph.D., učo 18157. Changed: 14/11/2020 16:02.
Abstract
Robotic process automation (RPA) is a promising technology within the area of management of business processes. Firms are adopting RPA to digitalize and transform processes with the goal of increase of productivity and efficiency, cost reduction, and service improvement. As such it is crucial to identify processes and activities suitable for RPA. Research in this paper is focused on process flow and logic criteria which is neglected in the RPA literature. It is based on the analysis of real-life event log and its common pattern composed of tasks, which is found in the process using process mining techniques with Apromore tool and modeled using Bizagi modeler. The BPMN model is used for simulation of 3 scenarios with the common pattern. We found out that process flow and logic is important criteria to consider while implementing RPA solution. More specifically, in the case of fixed resources, it is necessary to first automate the task with the worst cycle time based on the productivity and efficiency of the common pattern. In the case of the pool of resources, the automation of the common pattern using RPA is less restrictive regarding cycle times of particular tasks due to its reallocation possibilities allowing for higher flexibility of gradual automation.
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