SUCHÁNEK, Petr a Robert BUCKI. Modelling timings of the company’s response to specific customer requirements. Online. In G. Jezic, J. Chen-Burger, M. Kusek, R. Sperka, Robert J. Howlett, Lakhmi C. Jain. Agents and Multi-Agent Systems: Technologies and Applications 2020. Singapore: Springer, 2020, s. 209-219. ISBN 978-981-15-5763-7. Dostupné z: https://dx.doi.org/10.1007/978-981-15-5764-4_19. |
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@inproceedings{44340, author = {Suchánek, Petr and Bucki, Robert}, address = {Singapore}, booktitle = {Agents and Multi-Agent Systems: Technologies and Applications 2020}, doi = {http://dx.doi.org/10.1007/978-981-15-5764-4_19}, editor = {G. Jezic, J. Chen-Burger, M. Kusek, R. Sperka, Robert J. Howlett, Lakhmi C. Jain}, keywords = {criterion; delays; heuristic approach; information flow; logistics system; mathematical model; minimal cost; modelling; optimization}, howpublished = {elektronická verze "online"}, language = {eng}, location = {Singapore}, isbn = {978-981-15-5763-7}, pages = {209-219}, publisher = {Springer}, title = {Modelling timings of the company’s response to specific customer requirements}, url = {https://link.springer.com/chapter/10.1007/978-981-15-5764-4_19}, year = {2020} }
TY - JOUR ID - 44340 AU - Suchánek, Petr - Bucki, Robert PY - 2020 TI - Modelling timings of the company’s response to specific customer requirements PB - Springer CY - Singapore SN - 9789811557637 KW - criterion KW - delays KW - heuristic approach KW - information flow KW - logistics system KW - mathematical model KW - minimal cost KW - modelling KW - optimization UR - https://link.springer.com/chapter/10.1007/978-981-15-5764-4_19 L2 - https://link.springer.com/chapter/10.1007/978-981-15-5764-4_19 N2 - The paper highlights the problem of delays of information flow in the logistics manufacturing system. Delays result from the need for sending a customer’s inquiry to the customer service department in order to obtain the precise information regarding whether or not an order can be made by the logistics system. Time delays are caused either by elaborating the inquiry in separate units within the logistics chain or by the process of passing information between units as well as subunits in the system. After obtaining information from the units in question, the answer is sent back to the customer. The goal of the paper is to present one of the possible approaches to modelling the information delay flow between individual communication units of an example logistics chain in terms of processing a response to a customer’s query. The article presents a mathematical model of the problem using a heuristic approach as well as a proposal for a method of calculating the cost of servicing customers’ inquiries. ER -
SUCHÁNEK, Petr a Robert BUCKI. Modelling timings of the company’s response to specific customer requirements. Online. In G. Jezic, J. Chen-Burger, M. Kusek, R. Sperka, Robert J. Howlett, Lakhmi C. Jain. \textit{Agents and Multi-Agent Systems: Technologies and Applications 2020}. Singapore: Springer, 2020, s.~209-219. ISBN~978-981-15-5763-7. Dostupné z: https://dx.doi.org/10.1007/978-981-15-5764-4\_{}19.
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